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Intercom on Jobs-to-be-Done

Great products start with real problems. People buy products and services to get a “job” done. The key to success is understanding the real job customers are using your product for. Drawing together the most valuable lessons we’ve learned thus far, this book offers tried and tested advice on how you should be thinking about business, growth and innovation. 

What’s inside:

  • How to get customers to switch to your product
  • Understanding your product’s real competitors, rather than category
  • Designing features using Jobs‑to‑be‑Done
  • How to interview customers and identify the job to be done
Previous book
Intercom on Starting Up
Intercom on Starting Up

Perspectives on 9 questions we believe every founder and early stage employee will need to answer.

Next Flipbook
The Growth Handbook
The Growth Handbook

Authoritative, actionable strategies from industry leaders on how to grow your business.