Automating your customer support shouldn’t be a case of bots vs humans. Here’s how you can leverage both to deliver efficient, personalized support at scale.
Customer Service 7 min read
Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.
Customer Service 13 min read
Human support has a critical impact on customer satisfaction – and ultimately, on your company’s bottom line. Here’s why it’s so important to invest in human support as a strategic lever in your business.
Customer Service 13 min read
As your customer base expands globally, don’t let your support strategy fall behind. We surveyed top support leaders to learn their best practices for global customer support.
Customer Service 10 min read
Ensure only complex queries reach your support team, and equip them with the most effective strategies for providing efficient, human support.
Customer Service 7 min read
Jean-Bernard Baptiste, Senior Manager of Customer Support at HubSpot, explains why creating value for your customers is the key to growing your business.
Customer Service 7 min read
Typeform’s Senior Director of Customer Success Christine Werner outlines the importance of understanding your customers’ needs and desired outcomes, and how to create blueprints to help them succeed.
Customer Service 6 min read
When it comes to building a strong support experience, Chris Jewitt, Customer Success Manager at Klaus, notes that the key is to consistently measure the quality of customer conversations in order to know what’s working – and where there’s room to adapt and improve.
Customer Service 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
Customer Service 7 min read
The latest features in Intercom have greatly improved our Support team’s efficiency and ability to tackle gnarly customer questions. Here are the results we’ve seen.
