Latest posts by Ryan Steinberg
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Support 8 min read
In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time…
Support 5 min read
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…
