Latest posts by Ryan Steinberg
Automated customer service lets you help more customers at scale without drastically growing headcount. The speed and savings can be game changers for your business… but only if you implement those solutions thoughtfully.
Product & Design 4 min read
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Support 8 min read
In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time…
Support 5 min read
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…
