Onboarding isn’t a metric, it’s an outcome

Now updated and expanded with seven brand new chapters, Intercom on Onboarding shares the most valuable lessons we’ve learned from onboarding tens of thousands of customers.

What’s inside?

Over 11 chapters, you’ll learn:

  • How to make a great first impression
  • A framework for creating your onboarding strategy
  • How to design your onboarding flow and narrative
  • How to show users continuous value and increase retention
  • Ideas for scaling up and taking your onboarding to the next level
  • And much, much more
Onboarding is the one truly universal problem every piece of software has. It’s the only thing literally all your customers are going to do, and you’re guaranteed thousands of them will run into some kind of difficulty with it.
Des Traynor
Co-Founder and Chief Strategy Officer
Onboarding means ensuring as many users as possible become successful ones. This book outlines time-tested thinking that will help your company do exactly that.
Samuel Hulick