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Engineering at Intercom

As engineers at Intercom, we build tools that make it simple for customers and businesses to connect. But don’t get us wrong: it takes creative thinking, experience, and teamwork to make it this simple—plus super-talented people. Sound like you? Join us!
More reasons to love working here
How we work
The Engineering team lives by a set of principles. They're not just nice words—they guide us through day-to-day technical decision-making, give us insight into how past decisions have been made, and remind us what excelling as an engineer looks like.
  • Shape the solution

    We know the value of our work and we design solutions that deliver it efficiently.

  • Keep it simple

    The more complex, the longer it takes to move. Simple solutions are simply better.

  • Be technically conservative

    We don’t need to reinvent the wheel. We just need the right wheel at the right time.

  • Work with positivity, pride, and love

    Engineering is a collaborative process. Great things are only built together.

  • Build in small steps

    Large changes are difficult—we deliver complex changes in small steps instead.

I’m on a personal mission to curate a team and an environment I’d be excited to join—in any role, at any stage of my career. Shipping is our heartbeat, and engineers are the heart. We move fast, and engineers learn and grow at an accelerated pace.

Darragh Curran, SVP, Engineering

Recommended reading

Interested in learning more? Read on for a behind-the-scenes look at what it takes to be an engineer at Intercom.
  • Foundations to build on: Intercom's principles for building product

    Clear guiding principles are the best way to scale a team while keeping them aligned. Without a set of principles, organizations begin to fracture. Here’s a little more insight into our engineering principles.
  • How to prepare for software engineering interview questions

    Preparing for interview questions in software engineering can be demanding. There are endless resources online, and it’s often overwhelming when you start. It’s natural to be nervous and apprehensive - but we're here to be transparent, and to help you.
  • Highlights from the first two years as an Intercom Product Engineer

    Hear from Ketan, who joined our Product Engineering Team two years ago, about how he's settled in and developed his career.
  • The difference between great and good engineers

    Darragh Curran, our SVP of Engineering, talks about how you shape engineering culture - through the people you hire, the things they do, and the traits you reward and celebrate.