1. Start with the problem
We work hard to get to the heart of the issue our customers are experiencing—then we persistently evolve a solution.
2. Think big, start small, learn fast
We think ambitiously, but understand that big things don't always start out that way. Starting small helps us ship sooner—and learn quickly whether or not we've solved the problem.
3. Deliver outcomes
Shipping is the beginning, not the end. We plan to iterate, fight for adoption, and keep pushing for customer and business impact.
Things you'll love about working here
Colin Bentley, VP of Growth
What our teammates are saying
“The discipline of building product is meant to be very scientific, but for me, there is also artistry and craftsmanship to it—it's the same for the software Intercom builds.”
“At other companies, much of the PM’s responsibilities lie in writing detailed specifications, user stories, and tickets. That really isn’t the case at Intercom, where details like this are ironed out much more collaboratively with the product engineers.”
“We’re at a unique stage where we're building features for bigger customers, and also staying true to the core customers (and features) that made us. It’s a worthwhile exercise in balance.”
“The team culture is absolutely brilliant. We align and drive progress together—there’s a real desire to achieve success. We're ambitious and collaborative, but we never forget to have a little fun along the way.”
Decision time: Our new product decision-making frameworkOur principles and processes exist to ensure we make high-quality decisions quickly and consistently, and they've done a great job for us so far. But nearly a decade into Intercom’s story, we’re now operating at a new scale with even bigger ambitions.