Onboard and engage customers Powered by Messages
Learn more about Messages
Onboard and engage customers Powered by Messages

Turn more signups into active, valuable customers

Send targeted messages to onboard new users, increase engagement, announce new features and more.

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More than 25,000 companies use Intercom to engage their customers
New relic
Increased message engagement 2.5x
Achieved 92% conversion rate with timely in-app messages
“With Intercom we get the insights we need to constantly improve the customer experience and message people at the best possible moment.”

Target the right people and send the right message – at the right time

Easily segment your customers to send them the perfect message.
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Target people based on behaviors, data from Segment, Salesforce and more.
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Send email, push and in-app messages to people in your apps and on your website.
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Message Composer
Quickly compose beautiful and effective messages across all channels.
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Delivery Windows
Ensure messages are sent at the best time for you and your customers.

Onboard new signups to convert them into long-term customers

Send a targeted and personalized series of email, push and in-app messages to activate, onboard and convert every new customer.

Announce new features with targeted messages

Share info about new features and products by email and show people how to use them inside your app to drive adoption.

Measure and optimize your messages

Check results and test new ideas to continually improve performance.
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Measure the actions people take as a result of receiving your message.
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A/B Testing
Test variants of your messages to improve performance.
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Get a high-level view of the performance of all messages.

Built to fit your existing workflows

Our library of integrations and flexible APIs mean it’s easy to fit Intercom into how you already work.