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Engage customers when they’re most likely to take action

Intercom’s customer engagement software creates a direct channel to your customers in your product, app, or website—where and when you have their attention.

Drive higher activation, growth, and retention

Survey of Intercom Customers
  • 31%

    average increase in engagement rate

  • 22%

    average increase in activation rate

  • 21%

    average increase in customer retention

IN-PRODUCT MESSAGING

Help customers engage more deeply with your product

Create powerful onboarding experiences and announce new offers when customers are ready to take the next step.

POWERFUL DATA

Make every engagement personal

Use first-party data to transform customer experiences into tailored, relevant, and personalized digital engagements.

MULTI-CHANNEL ENGAGEMENT

Create multi-channel campaigns that feel like one seamless engagement

With Intercom Series, you can create a consistent experience across every message to drive action at every step of the customer journey.

Trusted by the Fortune 1000 and thousands of leading businesses

Integrate and elevate your martech stack

Intercom comes with over 350 integrations with your favorite CRM, marketing automation, email, reporting tools, and internal databases—making it a seamless upgrade to your capabilities.

Every business is different, but we have everything you need

  • No code

    Create new experiences that drive action without code or engineers.
  • Split testing

    Test your messaging and campaigns to determine which experiences perform best.
  • Advanced targeting

    Target customers more effectively based on their attributes, past engagements, or self-reported data.
  • Reporting

    Track the impact of your campaigns and discover new ways to manage and improve overall performance.
  • Premier services

    Let Intercom experts train and onboard your team with exclusive, white-glove services.
  • Security

    Customer trust and data security are critical to everything we do at Intercom. We’re GDPR, SOC 2, HIPAA compliant—and more.
  • Learn the secret to driving customer action with engagement

    REAL SUCCESS

    “Since we implemented Intercom, we’ve seen our engagement rates rise by 25-30%, product activation increase by 11%, and its automation capabilities have saved us $1 million.”

    Craig Vincent, Head of Global Success Programs, Customer Success