Cohesive and coordinated campaigns
Intercom's difference is conversational
Plenty of ways to message your customers
Chats & posts
Share automated messages with quick, conversational chats, or use attention-grabbing posts for more important updates.
Guide users through your app with step-by-step messages so they get the best experience.
Engage users proactively with bots that answer common questions, gather insightful customer info, and more.
Reach your customers without interrupting them—fully customizable Banners do the trick at the top or bottom of your app or website.
Use announcements to encourage your inactive customers to get back into your app, or to also share updates, new features, and promotions.
Share updates, request app permissions, offer promotions, and more with fully customizable mobile screens that match the look of your app.
Send equally personalized and automated emails as a one-time push, or as part of an ongoing re-engagement campaign.
Guarantee in-product messages still reach your customers—even when they’re offline—with emails that automatically send them your latest updates.
- “Overall we have seen in-app messages convert 8x higher than the same messages sent by email.”Dai WilsonVP of Sales & Growth Marketing, GetAccept
- “Announcing new features through Intercom is the most effective way our users become aware of what we're building.”Veena GuptaHead of Online Sales & Ops, Coda
Tools to send your best messages ever
Orchestrate cohesive messages across tons of channels—inside your app and out—with our visual campaign builder.
Test individual messages or entire messaging series to determine what types of campaigns perform best.
Target customers specifically based on who they are and how they’ve engaged with your product and messages.
Apps & integrations
Use apps in your messages to collect things like NPS, and connect Intercom to the rest of your tech stack with our 260+ out-of-the-box integrations.
Automate an even better customer experience
Create multichannel campaigns and optimize performance with the advanced customer engagement add-on:
Re-engage mobile users with push messages
Create sophisticated message journeys with smart campaigns
Optimize performance with A/B testing
Engage more customers in or outside of your app
- Product Tours
- Inbox and more