Support customers
Support customers

Help desk software that
scales your support team

Increase customer satisfaction and gain efficiencies with a modern help desk that integrates chat bots, multiple channels, self-service, and powerful automations.

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More than 25,000 businesses use Intercom to connect with a billion people worldwide
Frameio
“Intercom is the ideal proactive support tool”
Moz
70% reduction in median response time
“Intercom is like someone sitting right next to you helping you answer your questions. Website visitors are happier because they had that human interaction.”
Salesloft

Collaborate and help customers more quickly

Work together in a single inbox. Respond to customers fast, regardless of what channels they write in on.
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Collaborate via call outs
@-mention your teammates with a simple note so that the right person joins the conversation and you answer customers faster.
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Hold group conversations
Add customers or teammates to a conversation, so that everyone can talk as a group and questions are resolved more quickly.
Organize multi-channel conversations
Simplify your inbox. Respond to questions from email, chat, and social channels—all from the same help desk.
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Keep context for every customer
Have the context needed to provide the right answer, right away. See customer information, and their last three conversations, in your team inbox.

Automate resolutions 24/7 and accelerate your team's efficiency

Use intelligent bots and powerful automation to provide instant answers to customers while freeing your team to focus on more productive tasks.
Answer common questions instantly
Use Intercom's bots-Answer Bot and task bots—to give customers the exact, personalized answers they're looking for, even when your team is busy or away. Set up takes minutes. Learn more about bots for support
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Help your team answer questions faster
Connect your knowledge base with help desk to get recommendations for relevant articles to share in conversations with customers.
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Auto-assign conversations
Automatically assign conversations to the right teammate.
Answer common questions instantly
Use Intercom's bots-Answer Bot and task bots—to give customers the exact, personalized answers they're looking for, even when your team is busy or away. Set up takes minutes. Learn more about bots for support
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Help your team answer questions faster
Connect your knowledge base with help desk to get recommendations for relevant articles to share in conversations with customers.
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Auto-assign conversations
Automatically assign conversations to the right teammate.

Scale your support with self-service docs

Organize advice, answers, documentation, and more with our knowledge base software. Give your customers help that’s always available.
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Search in Messenger
Lower chat volume. Customers can search your knowledge base in the Messenger Home, before starting a chat. See more Messenger features
Import in a single click
Easily migrate your existing public knowledge base from Zendesk, Desk.com, Help Scout and more.
Find and send articles
Quickly search your knowledge base and share articles from your team inbox.
Compose rich articles
Make articles even more powerful with images, videos, CTA buttons and more.

Improve team performance, self-service support and customer satisfaction

Get the insights you need to manage your team, plus feedback loops to improve your self-service support.
Actionable help desk reports
Adjust and improve, know how long it takes to respond at certain times or on different days.
Manage chat volume
Boost performance. Track how many chats customers start with your team, and also see teammates' number of sent replies and closed conversations.
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Measure article helpfulness
Make it easy for customers to tell you if an article is helpful or not with handy reaction features.
Find weak spots in search
Know what to write about next. Discover what people searched for – but didn’t find.

Ensure a seamless workflow by connecting the tools you already use

Integrate the tools your team needs to streamline their workflows and improve self-service support for customers.