Support customers
Support customers

Help desk software that scales
your support team

Increase customer satisfaction and gain efficiencies with a modern help desk that integrates multiple channels, self-service
and powerful automations

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More than 25,000 businesses use Intercom to connect with a billion people worldwide
Frameio
“Intercom is the ideal proactive support tool”
Moz
70% reduction in median response time
“Intercom is like someone sitting right next to you helping you answer your questions. Website visitors are happier because they had that human interaction.”
Salesloft

Collaborate and help customers more quickly

Work together in a single inbox. Respond to customers fast, regardless of what channels they write in on.
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Collaborate in a team Inbox
Make your support team more efficient. Manage all of your customer communications in one place
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Hold group conversations
Talk as a group and resolve questions more quickly. Add customers or teammates to a conversations with notes and @-mentions
Organize multi-channel conversations
Simplify your inbox. Respond to questions from email, chat, and social channels—all from the same help desk
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Keep context for every customer
Have the context needed to provide the right answer, right away. See customer information, and their last three conversations, in your team inbox

Automate workflows to tackle repetitive tasks

Suggest relevant articles to customers so they can help themselves. Speed up work and make your team more efficient.
Answer common questions instantly
Resolve customer questions before they reach your team. Our bot, Operator, instantly suggests articles based on the questions people ask in the Intercom Messenger
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Give smart suggestions
Help your team answer questions faster. Connect your knowledge base with help desk, and Operator bot will recommend articles for your team to share in conversations
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Auto-assign conversations
Automatically assign conversations to the right teammate
Answer common questions instantly
Resolve customer questions before they reach your team. Our bot, Operator, instantly suggests articles based on the questions people ask in the Intercom Messenger
Asset 1
Give smart suggestions
Help your team answer questions faster. Connect your knowledge base with help desk, and Operator bot will recommend articles for your team to share in conversations
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Auto-assign conversations
Automatically assign conversations to the right teammate

Scale your support with self-service docs

Organize advice, answers, documentation, and more with our knowledge base software. Give your customers help that’s always available.
searchCreated with Sketch.
Search in Messenger
Lower chat volume. Customers can search your knowledge base in the Messenger Home, before starting a chat. See more Messenger features
searchCreated with Sketch.
Search in Messenger
Lower chat volume. Customers can search your knowledge base in the Messenger Home, before starting a chat. See more Messenger features
Import in a single click
Easily migrate your existing public knowledge base from Zendesk, Desk.com, Help Scout and more.
Find and send articles
Quickly search your knowledge base and share articles from your team inbox.
Compose rich articles
Make articles even more powerful with images, videos, CTA buttons and more.

Improve team performance, self-service support and customer satisfaction

Get the information you need to manage your team, plus feedback loops that tell you how helpful your articles are. Know where to make updates.
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Measure article helpfulness
Make it easy for customers to tell you if an article is helpful or not with handy reaction features.
Insightful help desk reports
Adjust and improve, know how long it takes to respond at certain times or on different days.
Manage chat volume
Boost performance. Track how many chats customers start with your team, and also see teammates’ number of sent replies and closed conversations.
Find weak spots in search
Know what to write about next. Discover what people searched for – but didn’t find.

Organize your support so that everything you need is all in one place

Link the live data you need to get context and answer questions quickly. Reduce costs and confusion with one easy-to-use platform.