Customer experiences are best with a smile
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Key features
“Since switching to Intercom for live chat support, our team can handle 179% more cases versus our previous solution.”
Danny MattesonPublisher Success Manager, Disqus
“Our CSAT scores improved by 5% and our inbound conversation volume decreased by 25% because customers can answer questions on their own.”
George DeglinCEO, OneSignal
What makes our customer support solution different
Easy, peasy teamwork
With our team inbox, your teammates can work together to respond to customers on any channel.
“Intercom’s workflows make our team more productive, and our customers like how easy it is to get an answer from us.”Matt Ladd, Customer Operations Specialist
Finally, personal support at scale
Our flexible Business Messenger cuts response time while keeping the human touch that drives customer satisfaction.
Smart automation and self-service
Our bots for support give your customers faster, time-saving answers – even when you’re busy or offline.
“Resolution Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”Kieran Doyle, Head of Growth
All-round improved customer experience
Manage your team more effectively with insights and feedback loops to improve your self-service support.
Scale your support without scaling your costs
Provide faster answers and reduce manual actions with the advanced support automation add-on:
Automate answers to common questions with Resolution Bot
Measure and improve your bot performance with resolution reports
Integrate apps, like Shopify and Stripe, with your bots for even better customer experience
Lead generation
Qualify more leads automatically and close more deals around the clock with chatbots and live chat.
Customer engagement
Activate and retain customers with targeted messages and interactive product tours to help them get the most out of your product.
Personalize your support now for happier customers every day
- Messenger
- Product Tours
- Inbox and more