Create, organize, and publish help articles

Help people get answers to their questions and get started with your app
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Key features

Key features

Public Help Center
A beautiful knowledge base, searchable by anyone
Actionable Insights
Feedback loops to help you improve your content
Help Desk Integration
Connect Intercom’s Educate and Respond products to scale your support
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More than 20,000 companies use Intercom to educate their customers


“Intercom Educate is the ideal proactive support tool that allows customer service teams to teach and inform best practices while saving time on searching for documentation.”

Managing conversations with over 175,000 users


Decreased customer support response time by over 50%


70% reduction in median response time