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The #1 Business Messenger

Powerful. Flexible. Capable of so much more than live chat. However you use it, our #1 Business Messenger connects you to customers like never before.

  • 1.6x

    Companies can handle 1.6x more tickets when using the Intercom Messenger

  • 90.7%

    Intercom customers see a median CSAT of 90.7%

  • 37%

    lower time to resolution when using the Intercom Messenger versus traditional channels

Customer messaging that fits your business

  • Chat in real-time—or follow up later

  • Automate work with chatbots

  • Personalize every customer experience

  • Help customers self-serve

  • Deliver outbound messages on your website or app

  • Target chat to specific segments

  • Do more with 250+ apps

  • Communicate with customers across platforms

Everyone wins with a conversational approach

Live chat is only the beginning

Chat in real-time—or on your own time

Set clear expectations with customers based on your team's bandwidth, and collect upfront information for follow-up later.

Free up your team’s time with chatbots

Help users help themselves with powerful bots for support and sales.

Learn more

Drive action with integrated apps

Integrate with 250+ apps, or build your own. You can use them in conversations or on your Messenger home screen.

Learn more about apps

Get the best of both worlds

Provide a seamless experience for users across desktop and mobile.

Learn more
  • Mitch Skolnik
    “Our welcome message prompts conversations we might not have had without the Messenger. Now, 30% of paid signups are attributed to Intercom!”
    Mitch Skolnik
    Head of Operations, Elegant Themes
  • George Deglin
    “Our CSAT scores improved by 5% and our inbound conversation volume decreased by 25% because customers can answer questions on their own.”
    George Deglin
    CEO, OneSignal