Onboard, retain and support mobile users at scale

Engage customers with email, push, and in‑app messages and support them with an integrated knowledge base and help desk.

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Engage

Send messages triggered by time or behavior to onboard and retain users

Educate

Give users a way to help themselves with a public knowledge base

Respond

Manage and reply to requests for help right inside your apps and by email

Helping thousands of mobile apps connect with millions of users

The Intercom Platform Free

See who your users are and what they do in your apps

From the minute you install Intercom, you’ll start to see who your users are, and can track anything they do in your app.

Segment your users
Create live segments that automatically update based on actions your users take.
See user and company profiles
See a complete view of each user and company using your app.
Powered by the Engage  product

Keep users engaged from day one

Send targeted in-app, push and email messages automatically triggered by time or behavior.

Onboard
Guide people through their first steps in your app
Retain
Bring users back into your app with push messages
Re-engage
Re-engage users who've deleted your app with email

Create and launch campaigns in minutes

Create and send beautiful and effective messages without the help of engineers.

Target your audience
Use live data to send the right message, to the right users, at the right time.
Choose your channel and compose your message
Create personalized email, push, and in-app messages that look great with speed, confidence, and ease.
Measure results and run a/b tests
See opens, clicks, unsubscribes, goal conversions, and more in real-time and test variants to improve results.
Powered by the Educate  product

Give your users a way to help themselves

An in-app help center lets your users quickly and easily find answers to their questions.

Contextual help, right at your users' finger tips

Embedable, browsable, and searchable right from your app

Feedback loops help ensure your content is 👌

Reactions let you know how helpful your article is, while real feedback from your users will tell you what's missing

Import content from your existing help center

Already have a knowledge base? Just enter its URL and we'll migrate your content for you
Powered by the Respond  product

Provide personal help to those who need it

Let people ask questions and get answers without leaving your app.

Don't waste time on questions you've already written the answers to

Instantly share relevant help articles from the team inbox to answer questions faster and keep moving

Work as a team to solve problems customers can't fix on their own

Intercom’s team inbox has everything you need to manage and respond to conversations at scale.

Assignment rules
Automatically assign conversations to the right teammate or team based on the customer, keywords, and more.
Live user profiles
Reduce back-and-forth by seeing relevant information like browser, plan, and activity alongside the conversation.
Notes & mentions
Loop in teammates on tough questions to collaborate behind the scenes.
Smart suggestions
Quickly insert saved replies and relevant help articles based on the conversation.

Make Intercom feel native in your apps

Customize the look and feel of Intercom in your apps to match your brand.

Set the launcher in your apps
The messenger and help center can be launched from any icon or text in your app.
Match the look of your brand
Adjust the color of your messenger and help center.

See how Intercom has helped other mobile apps onboard, retain, and support their customers

Studyblue

“Intercom is how we ensure that we reach customers in exactly the right way at exactly the right time.”

10x increase in message conversion rate

White label

7x increase in message engagement

Expensify

Reduced average response time on support requests by more than 50%

Start Your Free Trial
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Early stage company?

Eligible applicants get all of our products for just $49 a month
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