Be an owner
We set the bar high for ourselves. We want our team to be the best of the best. That's why we handle every customer issue as if we were the owners of Intercom—because in a sense, we are.
We’re creative. If we see a roadblock, we’ll find a way around it. We’re constantly pushing to update our skills and understanding—sharing what we’ve learned and leveraging the know-how within our team.
Thrive under pressure
We're calm under pressure. We’re here to provide solutions—whatever the situation, whatever the issue.
Give feedback fearlessly
Positive or constructive, we give and receive feedback with an open mind and the will to improve.
Connect personally, with empathy
We treat our customers like people, not tickets—with empathy, compassion, and even a little well-placed fun.
We’re patient—with ourselves, with each other, and especially with customers. We know that the perfect resolution can sometimes take a little time, and we’re ready to see it through to the end.
It’s a great opportunity—customer support at a support-focused company. This is a chance to impact how support should be done. It’s a chance to grow personally and professionally, and it’s a chance to connect with customers and join a fun and caring team.
Bobby Stapleton, Director, Customer Support
Nailing your customer support interview at IntercomPreparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. And if you’re like me, you’re probably left wondering afterwards if you said the right things or shared the right examples.