Engineering at Intercom
Shape the solution
We know the value of our work and we design solutions that deliver it efficiently.
Keep it simple
The more complex, the longer it takes to move. Simple solutions are simply better.
Be technically conservative
We don’t need to reinvent the wheel. We just need the right wheel at the right time.
Work with positivity, pride, and love
Engineering is a collaborative process. Great things are only built together.
Build in small steps
Large changes are difficult—we deliver complex changes in small steps instead.
“I’m on a personal mission to curate a team and an environment I’d be excited to join—in any role, at any stage of my career. Shipping is our heartbeat, and engineers are the heart. We move fast, and engineers learn and grow at an accelerated pace.”
Darragh Curran, SVP, Engineering
What our teammates are saying
“You’ll have agency and autonomy as an engineer—you’ll be involved in tech design, you’ll talk to product people, and you’ll have full responsibility and ownership for what you build, not just a slice of it.”
“At Intercom, you see the full lifecycle of the product. You get more of a seat at the table, and your voice is heard. You don’t just show up, write a line of code, and leave.”
“It doesn't matter if you're a leader in our business or a new hire—everyone is heard when we make decisions.”
“I’ve found the space to grow, learn from others, and reach greater potential through leadership responsibility and leading projects. What’s not to love?”
“It’s not just that there’s lots of room to grow, it’s that there are a lot of people helping you advance.”
“The culture really strikes you from day one. Intercom treats people as humans, which creates an authentic atmosphere—and they work really hard to maintain this.”
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