News & Updates
1 min read
Supporting the fight against COVID-19
To support the fight against COVID-19, we are offering Intercom free of charge to groups and organizations leading projects related to the outbreak.
COVID-19 help
Resources to help you and your team navigate these unprecedented times
Support 8 min read
How to manage your support communications during a crisis
Supporting your customers with efficiency and empathy is challenging in the best of times. But when an unprecedented event like COVID-19 hits, what do you say and how do you say it?
Growth 30 min listen
Working together while apart – a remote roundtable
We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.
Growth 4 min read
Working across land and sea: Tips for remote communication
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
Support 5 min read
Tips for using Intercom to help with your COVID-19 response
Your business might be seeing more customer conversations as a result of the COVID-19 pandemic. These Intercom tips will help you handle the volume of queries and conversations, supporting your customers at this challenging time.
Marketing 40 min listen
Bailey Richardson on creative ways to move user communities online
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.
Support 7 min read
Helping from afar: Running customer support remotely
As we make our customer support fully remote, we are rethinking how we use our workflows, automation tools, and day-to-day rituals to protect team dynamics and productivity.
