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    • Featured in Latest Articles

      2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • What is first-party data?

      • Mass market, nano media: The future of marketing is engagement

      • 14 tips to help you run a successful product design workshop

      • Built for you: New channels of communication, improved reporting, and much more

      • Intercom’s product principles: Build better solutions by keeping it simple

      • See all articles
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  • Support
    • Featured in Support

      2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • How customer service chatbots are redefining customer engagement

      • 5 quick ways to improve your e-commerce customer experience

      • Raising the bar: Revealing the 3 customer service trends to act on in 2022

      • Creating excellent customer experiences with the right e-commerce tech stack

      • Chat with us: Training chatbots to have conversations with customers

      • See all articles
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      • Listen to our podcasts

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  • Marketing
    • Featured in Marketing

      What is First-Party Data?

      What is first-party data?

      Lauren Cassidy

      Editor, Intercom

      Lauren Cassidy
    • Editors picks

      • Mass market, nano media: The future of marketing is engagement

      • Marketing chatbots: The marketer that’s always on

      • 5 quick ways to improve your e-commerce customer experience

      • Best practices for designing effective and engaging surveys

      • Questioning tech: The past, present, and future of survey tools

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2022

      Anna Murphy

      Editor, Intercom

      Anna Murphy
    • Editors picks

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • Assembly required – 55 sales tools to build the ultimate tech stack

      • See all articles
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      • Listen to our podcasts

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  • Scale by Intercom
    • Featured in Scale by Intercom

      Why customer engagement is the key to business growth in 2022 and beyond

      Why customer engagement is the key to business growth in 2022 and beyond

      Alyssa Smrekar

      VP of Corporate Marketing, Intercom

      Alyssa Smrekar
    • Editors picks

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • Drata’s CEO Adam Markowitz on creating a culture of cyber security

      • Andrew Chen on how tech’s giants drive growth with network effects

      • From cost center to value driver: How support metrics are evolving

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Built For You series of product announcements

      Built for you: New channels of communication, improved reporting, and much more

      Priyanka Chaudhari

      Product Marketing Manager, Intercom

      Priyanka Chaudhari
    • Editors picks

      • Intercom’s product principles: Following design fundamentals to leave space for innovation

      • Intercom’s product principles: How we focus on delivering outcomes

      • Introducing Intercom’s product principles: A series exploring the beliefs that shape what and how we build

      • Security at Intercom: How our InfoSec team protects our customers’ data and trust

      • Managing high availability at Intercom

      • See all articles
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      • Listen to our podcasts

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  • Engineering
    • Featured in Engineering

      Engineering at Intercom: Highlights from my first two years

      Ketan Bhatt

      Product Engineer

      Ketan Bhatt
    • Editors picks

      • Infrastructure at speed: 5 lessons learned from building Intercom in Europe

      • Intercom presents Engineer Chats

      • Is your engineering team experiencing alert fatigue? Ask these 8 questions

      • Managing infrastructure costs as your company grows

      • Setting and prioritizing goals as a principal engineer

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Built For You series of product announcements

      Built for you: New channels of communication, improved reporting, and much more

      Priyanka Chaudhari

      Product Marketing Manager, Intercom

      Priyanka Chaudhari
    • Editors picks

      • Atlassian and Coda on creating personalized customer experiences at scale

      • Built for you: Next-generation surveys, ditching hold times with Switch, and more

      • Introducing Intercom Surveys: Don’t just ask for opinions, act on them

      • Make the most of every customer interaction with the Engagement OS

      • The values behind our first virtual launch event, New at Intercom

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Support 36 min listen

      2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

    • Product & Design 14 min listen

      Let’s talk principles: Exploring how we build product at Intercom

    • Scale by Intercom 26 min listen

      HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

    • See all podcasts
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  • About Intercom

How we hire engineers

We pride ourselves on hiring the best – these articles dive into what you can expect from the process, at every stage from internship to interview.

Engineering 10 min read

How we hire engineers: Culture contribution

How do we know someone will have a positive impact after we hire them? We don’t, but we try hard to figure it out in advance.

Pratik Bothra

Senior Product Engineer

Pratik Bothra

David Shuffelton

Engineering Manager, Intercom

David Shuffelton

Engineering 11 min read

How to prepare for software engineering interview questions

If you are a graduate software engineer and preparing for your first job interviews, here are some tips that you can use to set yourself up for success.

Sofia Tzima

Former Product Engineer, Intercom

Sofia Tzima

Engineering 8 min read

Engineering at Intercom: Highlights from my first two years

As an Intercom engineer, you’re given all the support you need to make a real impact, fast. Here, we explore what makes engineering at Intercom different.

Ketan Bhatt

Product Engineer

Ketan Bhatt

Engineering 9 min read

Choosing the right internship can turbocharge your career

An internship represents your first steps from the world of college to the world of work, but we often don’t…

Laura Murphy-Clarkin

Former Product Engineer, Intercom

Laura Murphy-Clarkin

Engineering 4 min read

Building “Minicom”: How our engineering interviews illustrate our values

The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It…

Rahul Shivkumar

Former Product Engineer, Intercom

Rahul Shivkumar

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