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    • Featured in Latest Articles

      Intercom AI Bot Fin CS rep

      How AI will change the nature of customer service work

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • Conversation starter: A chat about our groundbreaking new AI chatbot

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • A personal touch: Intercom’s guide to CX personalization

      • The GPT effect: A new era of customer service

      • Response Time: Vol. 2

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  • Customer Service
    • Featured in Customer Service

      Intercom AI Bot Fin CS rep

      How AI will change the nature of customer service work

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Why you need a customer support operations team

      • The GPT effect: A new era of customer service

      • Supporting product launches: How to set up your customer service team for new announcements

      • See all articles
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      • Listen to our podcasts

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  • Customer Engagement
    • Featured in Customer Engagement

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Intercom AI bot

      Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Meet Intercom's new AI chatbot Fin

      Customer Service 25 min watch

      Conversation starter: A chat about our groundbreaking new AI chatbot

    • The GPT effect: A new era of customer service

      Customer Service 60 min watch

      The GPT effect: A new era of customer service

    • Intercom on Product

      Customer Service 34 min watch

      Intercom on Product: Our manifesto for next-generation customer service

    • See all podcasts
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  • About Intercom

IWD 2022

News & Updates 15 min listen

Celebrating International Women’s Day 2022: Women who broke the bias

It’s been over a century since the female suffrage movement and the struggle for equal pay and better working conditions sparked the wave that would lead us here. Today, we celebrate women everywhere.

Lauren Cassidy

Former Editor, Intercom

Lauren Cassidy

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

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