Series | Inside Intercom

News & Updates 10 min read

Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

We’ve made powerful updates to our conversational support and engagement tools to help you stay personal with your customers at scale. Here are a few highlights from this quarter.

Nicole Garrison

Senior Product Marketing Manager, Intercom

Product & Design 7 min read

Designing Series: How we built our customer messaging orchestration tool

Series, our new customer messaging orchestration tool, is so intuitive that it feels natural and obvious – and yet, the design was not inevitable at all. Here is how we considered different options.

Alex Potrivaev

Senior Product Designer, Intercom

News & Updates 7 min read

Announcing Series: Intercom’s powerful new visual campaign builder

Successful customer engagement depends on the careful orchestration of messages based on audience behavior – and to do it right requires an intuitive, powerful tool. Say hello to Series.

Nicole Garrison

Senior Product Marketing Manager, Intercom

Shwaytaj Raste

Former Product Manager, Intercom