support landscape | Inside Intercom

Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect

As the world looks ahead to the future of work, Kristen Swanson explains Slack’s focus on supporting its customers and helping them to navigate this transition.

Beth McEntee

Editor, Intercom

Aircall's Ian MacLean on helping support teams prevent the "swivel chair effect" - hero image

Scale by Intercom 5 min read

Aircall’s Global Head of Customer Care Ian MacLean on preventing the “swivel chair effect”

Aircall’s Global Head of Customer Care Ian MacLean explores the importance of having an integrated support tech stack to avoid what’s known as the “swivel chair effect” – switching between multiple tools and screens to gather enough context to solve a problem,

Beth McEntee

Editor, Intercom