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      What is customer support_ Defining customer support in 2023

      Defining customer support in 2023: Why it’s key to your long-term success

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Customer support just got smarter: A closer look into our new ChatGPT-powered bot

      • 3 takeaways from the Customer Service Quality Benchmark Report 2023

      • Response Time: Vol. 3

      • How AI will change the nature of customer service work

      • CX expert Jon Picoult on shaping memories, not just experiences

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  • Customer Service
    • Featured in Customer Service

      How AI will change the nature of customer service work

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • 3 takeaways from the Customer Service Quality Benchmark Report 2023

      • Defining customer support in 2023: Why it’s key to your long-term success

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Why you need a customer support operations team

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  • Customer Engagement
    • Featured in Customer Engagement

      Customer retention strategies: 5 best practices & 6 strategies for low churn

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

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  • News & Updates
    • Featured in News & Updates

      Intercom AI bot

      Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • See all articles
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      • Listen to our podcasts

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  • Podcasts
    • ​​Customer support just got smarter: A closer look into our newest GPT-powered bot

      News & Updates 59 min watch

      Customer support just got smarter: A closer look into our new ChatGPT-powered bot

    • CX expert Jon Picoult on shaping memories, not just experiences

      Customer Service 27 min watch

      CX expert Jon Picoult on shaping memories, not just experiences

    • Meet Intercom's new AI chatbot Fin

      Customer Service 25 min watch

      Conversation starter: A chat about our groundbreaking new AI chatbot

    • See all podcasts
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  • About Intercom

wellbeing

News & Updates 28 min listen

Wellbeing coach Marilyn Suttle on curbing burnout and attrition

After two years of the pandemic, employees are feeling more stressed and burned out than ever, and the companies that focus on their wellbeing will be the ones to thrive.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

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