Conversational Customer Engagement

Engage customers at an all-new level

Grow revenue with targeted outbound messages to increase adoption, onboard customers and drive action.

Key features

“Overall we have seen in-app messages convert 8x higher than the same messages sent by email.”
Dai Wilson
VP of Sales & Growth Marketing, GetAccept
“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”
Veena Gupta
Head of Online Sales & Ops, Coda

Segment customers and trigger outbound email, push, website or in-product content based on what they’re doing and where.

Create beautiful, customizable carousel screens to educate, engage, and support mobile app customers at every touchpoint.

Guide customers through their first steps, highlight what's new, and give proactive guidance at scale.

Share product updates or promotions by email, and drive customers to your website or product to take action.

Create multichannel campaigns and optimize performance with the advanced customer engagement add-on:

More ways to use Intercom

Conversational Marketing
Convert more website visitors into customers with targeted messages, bots, and real-time chat.
Learn more
Conversational Support
Provide high-quality, personalized help at any scale by layering human, self-serve, and proactive support.
Learn more