Automatically ask for feedback when a customer takes a specific action:
With Intercom, we’re able to easily collect quality feedback by asking our customers the right questions at the right time. Intercom has been a huge leap forward in the way we gather qualitative customer insights.
Identify the right customers and trigger messages based on who they are and the actions they do or don’t take.
Use in-app messages to contact users inside your app, and email to reach people who’ve stopped logging in.
Make sure your questions are asked in the right context by delivering messages to your web, iOS, or Android app.
See if your message is generating responses and view them all together.
See which messages are sending most often and when.
Optimize the performance of your messages by testing variants
Send automated messages to leads and users based on their behaviors
Use HTML to create custom emails or import templates from other products
Use push notifications to engage and retain more mobile app users
Proactively reach out to website visitors based on their activity
Connect Intercom with other products: MailChimp, Salesforce, Marketo & more
Engage leads and users with automated and one-off emails
Send contextual messages to users in your web and mobile apps
Get started quickly by importing your MailChimp subscribers into Intercom
Easily create and send personalized email, push and in-app messages without a developer
See opens, clicks, and measure if people take specific action in your product
Target leads and users based on events, sessions, or features used