Not getting quality
customer feedback?

Start asking the right
customers at the right time

Thanks! We’ll send you an email to help you get started.

Start conversations with the right customers by sending targeted in-app and email messages based on behavior.

Send in-app
and email messages
For your web, iOS,
and Android apps
Target messages
with live data
Try Intercom Engage free for 14 days
Thanks! We’ll send you an email to help you get started.
Easy set-upFree 14 day trialCancel at any time
Join thousands of businesses who use intercom to get feedback from their customers
Reach

Ask customers for feedback in the right channel

Use in-app messages to understand how people are using your app, and email to find out why people stopped.
Automate

Automatically ask for feedback based on customer behavior

Send in-app and email messages when customers are most likely to respond and the experience is fresh in their mind.

Automatically ask for feedback when a customer takes a specific action:

Target

Start live conversations

Identify customers currently online who’ve taken a specific action and ask them for feedback in real-time.
Chat

Dig deeper and get
real-time feedback

Chat with customers just like you would in real life and get the quality feedback you need to make better decisions.
Act

Make better decisions based on quality feedback

Stop guessing what your customers want.
Use feedback from conversations to drive your decisions.
featured customer: PagerDuty

With Intercom, we're able to easily collect quality feedback by asking our customers the right questions at the right time. Intercom has been a huge leap forward in the way we gather qualitative customer insights.

Product Manager

Ask the right customers,
in the right place

Message Rules In-app or Email Platform Targeting
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>

Target the right customers

Identify the right customers and trigger messages based on who they are and the actions they do or don’t take.

Ask in the right channel

Use in-app messages to contact users inside your app, and email to reach people who’ve stopped logging in.

Ask in the right context

Make sure your questions are asked in the right context by delivering messages to your web, iOS, or Android app.

Track results and
get insight

Message Results Insights
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>

Are your messages working?

See if your message is generating responses and view them all together.

How much research are you doing?

See which messages are sending most often and when.

Deep dive

Read "The right questions get actionable answers" by Emma Meehan to learn how to get the most out of your product research.

Features

Everything you need to get quality customer feedback.

Audience targeting

Audience Targeting

Target the right customer to message using live data.

Auto messages

Auto Messages

Trigger messages based on time and behavior.

Personalized

Personalization

Use live data to personalize every message you send.

In app messages

In-App Messages

Messages users inside your web and mobile apps.

Email messages

Email Messages

Get feedback from inactive customers.

Real time messaging

Real-time Messaging

Instant delivery, typing indicators, & user presence.

Team inbox

Team Inbox

Review, respond to, organize and find feedback.

Tagging

Tagging

Group related feedback with tags—search for them later.

Try Intercom Engage free for 14 days
Thanks! We’ll send you an email to help you get started.
Easy set-upFree 14 day trialCancel at any time

User research is at the heart of our product development process. With Intercom, we're able to gather feedback at scale and generate deep insights — an invaluable input to our product roadmap.

Head Of Product