Automatically ask for feedback when a customer takes a specific action:
With Intercom, we're able to easily collect quality feedback by asking our customers the right questions at the right time. Intercom has been a huge leap forward in the way we gather qualitative customer insights.
Identify the right customers and trigger messages based on who they are and the actions they do or don’t take.
Use in-app messages to contact users inside your app, and email to reach people who’ve stopped logging in.
Make sure your questions are asked in the right context by delivering messages to your web, iOS, or Android app.
See, manage, and respond to all customer feedback in a shared inbox.
Use tags to quickly categorize related feedback so it’s easy to find later
Notify other teammates about relevant feedback
Reply to customers with follow-up questions to dig deeper
See if your message is generating responses and view them all together.
See which messages are sending most often and when.
Target the right customer to message using live data.
Trigger messages based on time and behavior.
Use live data to personalize every message you send.
Messages users inside your web and mobile apps.
Get feedback from inactive customers.
Instant delivery, typing indicators, & user presence.
Review, respond to, organize and find feedback.
Group related feedback with tags—search for them later.