Automatically ask for feedback when a customer takes a specific action:
With Intercom, we're able to easily collect quality feedback by asking our customers the right questions at the right time. Intercom has been a huge leap forward in the way we gather qualitative customer insights.
Identify the right customers and trigger messages based on who they are and the actions they do or don’t take.
Use in-app messages to contact users inside your app, and email to reach people who’ve stopped logging in.
Make sure your questions are asked in the right context by delivering messages to your web, iOS, or Android app.
See if your message is generating responses and view them all together.
See which messages are sending most often and when.
Choose from three message types to send to people inside your web and mobile apps
Engage leads and users with automated and one-off emails
Use push notifications to engage and retain more mobile app users
Send targeted chats to visitors based on their activity
Segment your customers based on their location, sessions, features used, anything
Create and send personalized email, push, and in-app messages without a developer
Set up messages that automatically send to people based on their behaviors or time
See opens, clicks, and measure if people take specific action in your product
Import and edit completely custom designed emails using HTML
Improve the performance of your email, push, and in-app messages by testing variants
Get started quickly by importing your MailChimp subscribers into Intercom
Connect Intercom with other products your business uses like GitHub, Salesforce and Zendesk