Not getting quality
customer feedback?

Start asking the right
customers at the right time

Thanks! We’ll send you an email to help you get started.

Start conversations with the right customers by sending targeted in-app and email messages based on behavior.

Send in-app
and email messages
For your web, iOS,
and Android apps
Target messages
with live data
Try Intercom Engage free for 14 days
Thanks! We’ll send you an email to help you get started.
Easy set-upFree 14 day trialCancel at any time
Join thousands of businesses who use intercom to get feedback from their customers
Reach

Ask customers for feedback in the right channel

Use in-app messages to understand how people are using your app, and email to find out why people stopped.
Automate

Automatically ask for feedback based on customer behavior

Send in-app and email messages when customers are most likely to respond and the experience is fresh in their mind

Automatically ask for feedback when a customer takes a specific action:

Target

Start live conversations

Identify customers currently online who’ve taken a specific action and ask them for feedback in real-time.
Chat

Dig deeper and get
real-time feedback

Chat with customers just like you would in real life and get the quality feedback you need to make better decisions.
Act

Make better decisions based on quality feedback

Stop guessing what your customers want.
Use feedback from conversations to drive your decisions.
Featured customer: PagerDuty

With Intercom, we're able to easily collect quality feedback by asking our customers the right questions at the right time. Intercom has been a huge leap forward in the way we gather qualitative customer insights.

Product Manager

Ask the right customers,
in the right place

Message Rules In-app or Email Platform Targeting
<
>

Target the right customers

Identify the right customers and trigger messages based on who they are and the actions they do or don’t take.

Ask in the right channel

Use in-app messages to contact users inside your app, and email to reach people who’ve stopped logging in.

Ask in the right context

Make sure your questions are asked in the right context by delivering messages to your web, iOS, or Android app.

Track results and
get insight

Message Result Insights
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>

Are your messages working?

See if your message is generating responses and view them all together.

How much research are you doing?

See which messages are sending most often and when.

Deep dive

Read "The right questions get actionable answers" by Emma Meehan to learn how to get the most out of your product research.

Features

Everything you need to get quality customer feedback.

In app messages

In-app messages

Choose from three message types to send to people inside your web and mobile apps

Email messages

Email messages

Engage leads and users with automated and one-off emails

Push messages

Push notifications

Use push notifications to engage and retain more mobile app users

Auto messages

Visitor auto message

Send targeted chats to visitors based on their activity

Audience targeting

Audience targeting

Segment your customers based on their location, sessions, features used, anything

Message composer

Message editor

Create and send personalized email, push, and in-app messages without a developer

Auto messages

Auto messages

Set up messages that automatically send to people based on their behaviors or time

Message metrics

Message stats and goals

See opens, clicks, and measure if people take specific action in your product

Custom templates

Custom email templates

Import and edit completely custom designed emails using HTML

A b testing

A/B testing

Improve the performance of your email, push, and in-app messages by testing variants

Mailchimp

MailChimp importer

Get started quickly by importing your MailChimp subscribers into Intercom

Api integrations

Premium integrations

Connect Intercom with other products your business uses like GitHub, Salesforce and Zendesk

Try Intercom Engage free for 14 days
Thanks! We’ll send you an email to help you get started.
Easy set-upFree 14 day trialCancel at any time

User research is at the heart of our product development process. With Intercom, we're able to gather feedback at scale and generate deep insights — an invaluable input to our product roadmap.

Head Of Product