Help Desk

Work as a team to resolve customer problems faster

Manage help requests across all channels with a collaborative team inbox.

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Our help desk solution at a glance

Multi-channel
Receive messages from people wherever they are
Team Inbox
One place to see, manage, and reply to all conversations
Automated workflows
Help your teams move faster by automating repetitive tasks
Actionable Insights
See your team’s performance, spot trends, and plan ahead
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Move fast and stay personal

A collaborative team inbox provides all the context you need to support customers faster and smarter.

Live customer profiles
Reduce back-and-forth with relevant information like browser, plan, and activity.
Real-time updates
See what’s being handled so you know who to help next.
Notes and mentions
Loop in teammates on tough questions to collaborate behind-the-scenes.

Automatically assign conversations

Create rules to route conversations to the right team or teammate based on the customer, keywords, and more.

If:
Then:

A help desk designed to scale your support

Free up your team to support more customers by automating repetitive tasks.

Smart inbox suggestions
Our bot, Operator, recommends articles for you to share in conversations.
Saved Replies
Reply quickly with canned responses, accessible with a simple keyboard shortcut.

Deliver a better customer experience with live chat

Help customers in a way that’s simple, personal, and fun.

Teammate Profiles
Express yourself by showing the names and faces of your team so customers know there’s a real person on the other end.
Modern messaging
Typing indicators, read receipts, average response time, stickers, and emojis make for a friendly and personal support experience.

Multi-channel

Let customers get help in your apps, on your website, by email, and via social.

Understand and act on customer satisfaction

Get quality feedback with customer satisfaction surveys.

Conversation ratings
Automatically collect customer feedback via in-app and email surveys.
Integrated feedback
Stay motivated with positive customer feedback delivered right to the team inbox.

Measure performance and plan ahead

Track your team’s performance and workload to set them up for success.

6,342 new conversations  in the last 28 days 0 12am 8pm 2pm 6am 100 200 300 400 500 2pm New conversations: 486
6,342 new conversations  in the last 28 days 0 12am 8pm 2pm 6am 100 200 300 400 500 2pm New conversations: 486
Conversation volume
See how many conversations customers start with your team and when.
Median response time
Know how long it takes to respond at certain times or on different days.
Teammate workload
See how many replies a teammate sends or conversations they close.

Connect Intercom to tools you already use

Out-of-the-box integrations for Zendesk, Salesforce, Github, and more. Flexible APIs, webhooks, and tools.

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Easy set-upFree 14 day trialCancel at any time

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