The future of support is conversational
Human
Quickly resolve complex issues one-on-one.
Self-serve
Answer repetitive questions automatically.
Proactive
Get ahead of known problems before customers reach out.
Putting the funnel to work for you
Human support: finally, personalized customer service that's efficient for your team
No more choosing between an efficient team and great customer service. Our tools offer the power and flexibility you need to provide personalized, human support to more customers—in less time.
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Self-serve support: a smarter way to scale
It's simple to resolve 33% of repetitive questions instantly with tools like Resolution Bot—or to further empower customers to self-serve with contextual articles.
Proactive support: help—before it's needed
By addressing known customer support issues proactively, you can provide a delightful experience that keeps customers coming back. We're here to help with tools like Product Tours, Mobile Carousels, and Outbound Messages.
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“Since implementing Intercom, our response time has gone from 2 hours to under 2 minutes. Our CSAT score has risen to 95%—and continues to rise.”
Darius GrigorjevasHead of Customer Service, Hostinger
“Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”
Nick SayersVP of Customer Success, Biteable
Scale your support without scaling your costs
Provide faster answers and reduce manual actions with the advanced support automation add-on:
Automate answers to common questions with Resolution Bot
Measure and improve your bot performance with resolution reports
Integrate apps, like Shopify and Stripe, with your bots for an even better customer experience
Conversational Marketing
Convert more website visitors into customers with targeted messages, bots, and real-time chat.
Conversational Customer Engagement
Onboard, activate, and re-engage customers with targeted messages, product tours, and email campaigns.
Learn more about how the Conversational Support Funnel can work for your team