Deliver customer support where it’s more powerful and effective

Intercom Support uses powerful messaging and automation to show up in-context—in your product, app, or website. A better experience for customers and support teams.

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Deliver customer support where it’s more powerful and effective

Scale support without investing in more resources

IN-CONTEXT SUPPORT

Be there with a powerful Messenger in-context, where it matters

Intercom Messenger works alongside your existing support tools to give customers a choice of self-serve or live support.

AUTOMATED SUPPORT

Automate support and deliver value faster

Reduce your team's workload and deliver immediate value by offering help center articles and answers to common questions in the Messenger. Resolution Bot can automate answers to 33% of common questions.

TICKETS

A ticketing system that treats people like people

Provide personal, in-context resolutions to any type of customer query—from simple to complex—with the only Messenger-first ticketing solution. Plus, it also works with traditional channels like email.

NEXT-GEN SOFTWARE

Happy teams create more loyal customers

Intercom’s powerful Inbox makes it easy to deliver a personal and delightful support experience at scale, while streamlining high-volume workloads.

PERSONALIZED EXPERIENCE

The best support feels personalized, customized, and conversational

Reward customers with support tailored to serve their unique needs with live, first-party insights so every engagement is more efficient and effective.

Statistic

33%
of common questions resolved automatically
68%
faster first-response times compared to email
92%
reported average customer satisfaction

Learn how in-context support can supercharge your business

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Trusted by the Fortune 1000 and thousands of leading businesses

Integrate and elevate your tech stack

Intercom offers over 350 integrations for your favorite CRM, email, ticketing, social channels, reporting tools, and internal databases — making it a painless upgrade to your capabilities.

Tickets

Messenger-first tickets mean you can resolve the most complex queries with the best end-to-end customer support experience.

Help Center articles

Deliver help content to customers with an integrated knowledge base.

Reporting

Track your support team’s impact and discover new ways to manage and improve overall performance.

Omnichannel

Support your customers across all of your channels — email, WhatsApp, Instagram, and more.

Premier Services

Let a team of Intercom experts train and onboard your support team with exclusive, white-glove services.

Security

Customer trust and data security are critical to everything we do at Intercom. We're GDPR, SOC 2, HIPAA compliant — and more.

Real Success

“When we were calculating the labor we’d need to meet our goals last year, we forecasted needing 100 people. With the help of Intercom, we were able to achieve those goals with a team of 40.”

Grayson Bagwell, Director of Business Development