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Conversational Support

The future of support is conversational

Now, you can deliver world-class support at any scale. It's all possible with the 20+ updates we've made to our industry-leading Business Messenger—and the new Conversational Support Funnel.
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  • Human

    Human

    Quickly resolve complex issues one-on-one.

  • Selfserve

    Self-serve

    Answer repetitive questions automatically.

  • Proactive

    Proactive

    Get ahead of known problems before customers reach out.

20+ updates. See what's new.

Putting the funnel to work for you

Human support: finally, personalized customer care that's efficient for your team

No more choosing between an efficient team and great customer care. Our tools offer the power and flexibility you need to provide personalized, human support to more customers—in less time.

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Self-serve support: a smarter way to scale

It's simple to resolve 33% of repetitive questions instantly with tools like Resolution Bot—or to further empower customers to self-serve with contextual articles.

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Proactive support: help—before it's needed

By addressing known issues proactively, you can provide customers with a delightful experience that keeps them coming back. We're here to help with tools like Product Tours, Mobile Carousels, and Outbound Messages.

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  • Darius Grigorjevas, Head of Customer Service at Hostinger
    “Since implementing Intercom, our response time has gone from 2 hours to under 2 minutes. Our CSAT score has risen to 95%—and continues to rise.”
    Darius Grigorjevas
    Head of Customer Service, Hostinger
  • Nick Sayers, VP of Customer Success at Biteable
    “Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”
    Nick Sayers
    VP of Customer Success, Biteable

Scale your support without scaling your costs

Provide faster answers and reduce manual actions with the advanced support automation add-on:

  • Automate answers to common questions with Resolution Bot

  • Measure and improve your bot performance with resolution reports

  • Integrate apps, like Shopify and Stripe, with your bots for an even better customer experience

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More ways to use Intercom

  1. Conversational Marketing

    Convert more website visitors into customers with targeted messages, bots, and real-time chat.

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  2. Conversational Customer Engagement

    Onboard, activate, and re-engage customers with targeted messages, product tours, and email campaigns.

    Learn more

Learn more about how the Conversational Support Funnel can work for your team