Connect with customers wherever they are

Intercom's Inbox lets you organize and respond to conversations on your website, through web and mobile apps, and via email and social channels—all through the Business Messenger.

Collaborate seamlessly across teams

Create separate inboxes for support and sales, set permissions, and use notes and mentions to collaborate on tough questions.

Chat on the go

Reach customers who need help, even while you’re away from your desk, with native apps for iOS and Android.

Say goodbye to email and forms—up your efficiency with bots

Create ticketing workflows: our bots collect upfront info, so you can prioritize and route conversations efficiently—and resolve issues faster than email or forms.

Follow up faster

Save time answering common questions with canned, personalized responses, and send the perfect help article in a single click.

Automate time-sucking tasks

Take advantage of our most robust and agile rules engine ever. Now your team can automate 4x more manual tasks—with much less effort.

Optimize your day-to-day support

Get better insights into your team's conversation volume, response times, and SLAs.

Monitor and improve team performance

Easily track your team’s impact—and discover new ways to manage and improve their performance.

See conversation trends

View all your conversation trends—and see which ones are taking up the most of your team’s time.

Share reports

Keep tabs on your KPIs without having to log in to Intercom—and show off your impact to stakeholders—with Report Sharing.