Intercom's Inbox lets you organize and respond to conversations on your website, through your product and mobile apps, and via email and social channels.

Create separate inboxes for support and sales, set permissions, and use notes and mentions to collaborate on tough questions.

Reach customers who need help, even while you’re away from your desk, with native apps for iOS and Android.

Create ticketing workflows: our bots collect upfront info, so you can prioritize and route conversations efficiently—and resolve issues faster than email or forms.

Save time answering common questions with canned, personalized responses, and send the perfect help article in a single click.

Take advantage of our most robust and agile rules engine ever. Now your team can automate 4x more manual tasks—with much less effort.

Get better insights into your team's conversation volume, response times, and SLAs.

Easily track your team’s impact—and discover new ways to manage and improve their performance.

View all your conversation trends—and see which ones are taking up the most of your team’s time.

Keep tabs on your KPIs without having to log in to Intercom—and show off your impact to stakeholders—with Report Sharing.