Powerful, flexible, and loved by your team

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Head of Support

Shak Hossain

[Heading Block] The Inbox for all customer communication

Feature Grid, The Inbox for all customer communication [OSA 2]

Intercom's Inbox lets you organize and respond to conversations on your website, through your product and mobile apps, and via email and social channels.

Feature Card, Connect with customers wherever they are [OSA 2]

Connect with customers wherever they are

Create separate inboxes for support and sales, set permissions, and use notes and mentions to collaborate on tough questions.

Feature Card, Seamlessly collaborate across teams [OSA 2]

Collaborate seamlessly across teams

Reach customers who need help, even while you’re away from your desk, with native apps for iOS and Android. 

Chat on the go 

[Heading Block] Powerful, flexible ticketing workflows and automation

Powerful, flexible ticketing workflows and automation

[Feature Grid] Powerful, flexible ticketing workflows and automation [OSA 2]

Create ticketing workflows: our bots collect upfront info, so you can prioritize and route conversations efficiently—and resolve issues faster than email or forms.

Say goodbye to email and forms—up your efficiency with bots

Save time answering common questions with canned, personalized responses, and send the perfect help article in a single click.

Follow up faster

Take advantage of our most robust and agile rules engine ever. Now your team can automate 4x more manual tasks—with much less effort.

Automate time-sucking tasks

[CTA Link] Visit our app store (Black Fill)

[Feature Spotlight] Connect to 250+ tools

Powerful reporting to improve efficiency—right out of the box [OSA 2]

Get better insights into your team's conversation volume, response times, and SLAs.

Optimize your day-to-day support

Easily track your team’s impact—and discover new ways to manage and improve their performance.

Monitor and improve team performance

View all your conversation trends—and see which ones are taking up the most of your team’s time.

See conversation trends

Keep tabs on your KPIs without having to log in to Intercom—and show off your impact to stakeholders—with Report Sharing.

Share reports

Powerful reporting to improve efficiency—right out of the box

[Logo Party] Inbox page - 30,000+ of the world’s most successful companies (aws, facebook, workplace, IBM, shopify, microsoft)

30,000+ companies are delivering conversational experiences with Intercom

[Checkmarks] Messenger, Product Tours, Inbox, and more

Provide a world-class sales and support experience at scale with Intercom's team inbox.