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Intercom Inbox

The next generation of Inbox is now

Speed. Power. Scale. Take your support team from cost center to value driver with the most collaborative, efficient Inbox ever.

Chat with us

Intercom Inbox

The next generation of Inbox is now

Speed. Power. Scale. Take your support team from cost center to value driver with the most collaborative, efficient Inbox ever.

Chat with us

Team collaboration

Collaborate better as a team with our future-forward interface, streamlined workflows, and smart automation that allow your agents to connect with customers from the same Inbox.

All your channels, together

House all your communication channels in a single Inbox so your agents can frictionlessly resolve customer issues with messaging, chatbots, 1:1 support, and more.

Rich insights

Leverage the rich data your support team collects, from one-time interruptions to common issues, improving your customers’ overall experience.

Apps and integrations

Take more action with your tech stack

The Inbox connects you to tons of pre-built integrations like Jira, Salesforce, Stripe, and Slack so your support team can access vital customer info without leaving Intercom. It’s the seamless addition to your tech stack you didn’t know you needed.

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Features for teams

Personal engagement at internet scale

An Inbox like you’ve never seen before

Customer data

The key to compelling support—context

We designed this Inbox to give your team the rich audience context and segmentation features you need to make each and every customer feel like you really know them.

Ticketing

Our Inbox the all-in-one help desk for your support team to resolve tickets that require more context and collaboration.

Macros

Save time composing answers to common questions with canned, personalized responses.

SLAs

Prioritize urgent conversations, VIP customers, time-based targets, performance goals, and more.

Routing automation

Automate 4x more manual tasks, like conversation routing, with much less effort.

Workload management

Keep response times fast, even as your customer base grows.

Help content

Give your customers 24/7 access to help articles so they can find answers even when you’re offline.

Management tools

Lead your support team toward (customer) success

Manage teams of any size

Manager views
Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.
Reporting
Track your support team’s impact with our easy-to-use agent reports, and discover new ways to manage and improve overall performance.
Real-time dashboard
Monitor current support volume, team capacity, and key KPIs so you can make real-time adjustments and allocate resources effectively.
Premier Services
Set up the Inbox yourself, or let a team of Intercom experts train and onboard your support team with exclusive, white-glove services.

“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”