Unmatched experiences for your team and your customers
Every support conversation has the potential to create loyal customers. With our team Inbox, you can do exactly that—delivering the types of experiences that lead to greater loyalty and growth.
Take more action with your tech stack
The Inbox connects you to tons of pre-built integrations like Jira, Salesforce, Stripe, and Slack so your support team can access vital customer info without leaving Intercom. It’s the seamless addition to your tech stack you didn’t know you needed.
An Inbox like you’ve never seen before
The key to compelling support—context
We designed this Inbox to give your team the rich audience context and segmentation features you need to make each and every customer feel like you really know them.
Features we wouldn’t let you go without
Our Inbox has all the mission critical features support teams like yours need to organize their workloads, collaborate with teammates, and reach more customers more efficiently.
Lead your support team toward (customer) success
Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.
Track your support team’s impact with our easy-to-use agent reports, and discover new ways to manage and improve overall performance.
Monitor current support volume, team capacity, and key KPIs so you can make real-time adjustments and allocate resources effectively.
Set up the Inbox yourself, or let a team of Intercom experts train and onboard your support team with exclusive, white-glove services.
“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”
“Intercom’s Inbox gives our team the necessary workflows to quickly solve customer issues. Our first response time has decreased to under 2 minutes!”