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Outbound Messages

Drive growth with targeted messages

Increase sales, onboard new users, and grow faster with powerful messages that deliver.

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Intercom lets us refine the customer experience and think more creatively about our communication and how it can benefit the business.

Dan Touchette, Director of Mobile and Enterprise Product

Target the right people with messages that matter
  • Make messages resonate

    Target people based on who they are and what they do on your website or product.

  • Pinpoint message timing

    Specify the exact moment you want people to receive a message on a page.

  • Powerful campaigns

    Personalize content and create a dynamic series of campaigns based on behavior.

  • Maximize channel impact

    Set rules around the channel and notification level of a message to optimize its potential.

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Better ways to communicate mean more ways to grow
  • A direct line to customers

    Send automated in-app and website messages to connect with people when they are most ready to engage.

  • Online, in-app, wherever

    Engage leads and users with automated and one-off emails, and use push notifications to connect with and retain mobile app users.

  • Go beyond just text

    Send images, videos, apps, and emoji to tell your story and drive action in the most powerful way possible.

Pick the message fit for the job

Choose from an array of message styles optimized for conversations, announcements, and quick tips – no developer required.

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Powerful apps in your messages
  • Capture and qualify 
more leads

    Sign up for demos, schedule meetings, and register for webinars with apps from Google Calendar, Zoom, Aircall, and more.

  • Send surveys and get the feedback you need

    Collect feedback, measure NPS, and improve the customer experience using apps from Typeform, Wootric, AskNicely, and more.

  • Support customers and keep them updated

    Use apps like Article Inserter to let customers find answers on their own, and Statuspage to provide downtime communication at scale.

Collect emails and gain subscribers

Use apps from Mailchimp and Campaign Monitor to capture emails for gated content, provide discount codes, and more.

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Optimize messages to hit your goals
  • Know how each message performs

    View open, click, and reply rates, and track the true performance of a message all the way to a goal.

  • Export data for more in-depth analysis

    Export message performance data in a given time period to a CSV file and via our API.

  • Always have the right audience with live segments

    With behavioral and customer data stored in Intercom and updated continuously, you can target the right people even as things change.

Test your way to the best message

Improve performance by A/B testing against variants to find a winner and use control groups to measure the impact.

30,000+ of the world’s most successful companies, big and small, trust Intercom for growth