Intercom lets us refine the customer experience and think more creatively about our communication and how it can benefit the business.
Dan Touchette, Director of Mobile and Enterprise Product
Make messages resonate
Target people based on who they are and what they do on your website or product.
Pinpoint message timing
Specify the exact moment you want people to receive a message on a page.
Personalize content and create a dynamic series of campaigns based on behavior.
Maximize channel impact
Set rules around the channel and notification level of a message to optimize its potential.
A direct line to customers
Send automated in-app and website messages to connect with people when they are most ready to engage.
Online, in-app, wherever
Engage leads and users with automated and one-off emails, and use push notifications to connect with and retain mobile app users.
Go beyond just text
Send images, videos, apps, and emoji to tell your story and drive action in the most powerful way possible.
Grow customer engagement rates by sending highly targeted, personalized emails at scale.
Pick the message fit for the job
Choose from an array of message styles optimized for conversations, announcements, and quick tips – no developer required.
Capture and qualify more leads
Sign up for demos, schedule meetings, and register for webinars with apps from Google Calendar, Zoom, Aircall, and more.
Send surveys and get the feedback you need
Collect feedback, measure NPS, and improve the customer experience using apps from Typeform, Wootric, AskNicely, and more.
Support customers and keep them updated
Use apps like Article Inserter to let customers find answers on their own, and Statuspage to provide downtime communication at scale.
Know how each message performs
View open, click, and reply rates, and track the true performance of a message all the way to a goal.
Export data for more in-depth analysis
Export message performance data in a given time period to a CSV file and via our API.
Always have the right audience with live segments
With behavioral and customer data stored in Intercom and updated continuously, you can target the right people even as things change.
Test your way to the best message
Improve performance by A/B testing against variants to find a winner and use control groups to measure the impact.