Get AI-powered customer service with every plan
Shared inboxFin AI CopilotPublic help centerProactive supportFin AI AgentMacrosUnlimited articlesTicketing systemAI ComposeBasic automationShared inboxFin AI CopilotAI AutofillTickets portalProactive supportWorkflows for advanced automationFin AI AgentTicketing systemAI SummarizePrivate help centerSide conversationsTeam inboxesAI ComposePublic help centerUnlimited articlesMultilingual help centerShared inboxFin AI CopilotAI AutofillTickets portalProactive supportWorkflows for advanced automationMultibrand messengerFin AI AgentTicketing systemAI SummarizePrivate help centerSide conversationsMultiple help centersSingle sign-onTeam inboxesAI ComposePublic help centerUnlimited articlesMultilingual help centerWorkload managementReal-time dashboardFin AI CopilotAdd-on
Proactive Support PlusAdd-on
Product toursMobile carouselsNews itemsPostsSurveysChecklistsPush notificationsSeries campaign builderGet AI-powered customer service with every planTry free for 14 days. No credit card required. | |||
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 Help DeskConnect your inbox, tickets, and help center in one central, AI-enhanced workspace. | |||
Shared inbox Manage conversations from a single, collaborative inbox. |  | | |
Inbox views Build custom filtered views to monitor conversations in real time. | | | |
Basic chatbots and automations Simple bots and automations for triaging conversations, qualifying leads, and gathering customer information. | | | |
Fin AI Compose Expand replies, rephrase answers, or change tone using AI. | | | |
Ticketing system Tickets optimized for team collaboration and real-time customer updates. | | | |
Public help center A web page for your customers to quickly and reliably find support content. | | | |
Lite seats Back-office teams can access Intercom as a collaborator at no extra cost. | 20 included | 50 included | |
Unlimited articles & collections Publish an unlimited amount of articles and organize them by topic in collections. | | | |
Help center customization Customize the visual appearance of your help center to keep it looking on brand. | | | |
Multiple team inboxes Provide multiple inboxes per team from the same workspace. | | | |
Workflows for advanced automations Automatically assign, close, and prioritize conversations and tickets, and do more with our visual automation builder. | | | |
Fin AI Summarize Summarize conversations in the inbox using AI. | | | |
Fin AI Autofill Automatically populate key information from conversations for ticket attributes. | | | |
Multilingual help center Configure your help center to work in multiple languages, so you can provide self-service support in the languages your customers speak. | | | |
Workload management Assign the most critical conversations from various team inboxes to the most available and relevant teammate. | | ||
Fin AI Compose (my tone of voice) Rewrites replies in your tone of voice based on your previous responses. | | ||
Multiple help centers Create separate knowledge bases for your different products or brands. | | ||
 Fin AI CopilotIncrease agent efficiency by 30% with a personal AI assistant, trained on your support material. | |||
Included usage Monthly Fin AI Copilot Usage included in every core plan. | |||
Unlimited usage Add-onUnlimited Fin AI Copilot Usage when the Fin AI Copilot add-on is added to your core plan. | |||
Public and internal sources Power Fin AI Copilot with support content from your help center, any public and private URL, PDF documents, snippets, and more. | | | |
Learns from support conversations Power Fin with team knowledge from all support conversations with your customers. | | | |
| Fin AI Agent Dramatically reduce your support volume with our breakthrough AI Agent. | |||
Fin AI Agent Fin is a breakthrough AI agent that automatically answers customer questions. | |||
Fin AI Answers Fin automatically answers customer questions based on your support content. | | | |
Fin Custom Answers Create bespoke answers for Fin with rich media, external data (e.g. order history or billing data), and custom actions (e.g. writing to third-party systems). | | | |
Multiple content sources Power Fin with support content from your help center, any public and private URL, PDF documents, snippets, and more. | | | |
Content targeting Target Fin content to customers based on their plan, location, personas, and more. | | | |
Workflows for Fin Deploy complex automations that incorporate Fin when a customer takes action, e.g. handoff to/from Fin when a customer clicks an element on your pricing page or visits your help center outside business hours. | | | |
 Proactive SupportGive customers the support they need before they need it with in-context automated messages. | |||
Unlimited use | |||
Chats Send one-off messages to specific customers. | | | |
Banner messages Highlight important information with persistent banners in your app or website. | | | |
Tooltips Highlight features with a label that draws attention to a specific area of your product. | | | |
Proactive Support PlusAdd-on Advanced in-app and outbound support features | Add to any plan for $99/mo PostsChecklistsProduct toursSurveysSeries, and more... | ||
Includes 500 sends/mo with our most sophisticated Proactive Support features. Additional use priced per message sent. | |||
Plus unlimited use of customer engagement and automation tools. | |||
Also includes message targeting, scheduling, localization, tags, and goals. * Some limits apply to Series. | |||
 ChannelsDeliver conversational support where it works best for your customers. | |||
Unlimited use | |||
Live chat Support customers via live chat on the messenger (web, iOS, Android). | | | |
Inbound email Receive and reply to support emails from the Inbox, free of charge. | | | |
Social Integrate with Facebook and Instagram. | | | |
Billed on usage | |||
Email campaigns Create and send targeted emails to customers. | |||
SMS Send and receive SMS text messages from the inbox. | |||
WhatsApp Send and receive WhatsApp messages from the inbox. | |||
Phone Make every call count. Solve customer problems faster with phone calls, video calls, and screen sharing. All within Intercom. Phone calls, voice/video calls & screen sharing* | |||
 PlatformOne central platform connecting everything together, from apps and automations to customer data and reporting. | |||
Custom objects Bring in business-critical data to power automated workflows. | | | |
Custom events Track activity and changing data with custom events. | | | |
Pre-built reports Inbox comes with reports like conversations, customer satisfaction, and more. | | | |
Custom reports Create reports based on the conversation or ticket data that’s important to your business. | | | |
Custom roles Create custom roles to assign consistent permissions to your team. | | ||
SSO & identity management Log in to Intercom with SAML SSO using Okta, OneLogin, or another identity provider. | | ||
Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s AI chatbot and channels, both of which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips and more. You can include the Proactive Support Plus add-on in any plan from $499/month (additional charges may apply, see below).
Learn more about Intercom pricing
Full Seats
Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.
Learn more about seat pricing
Lite Seats
Lite seats provide limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans. Note that Lite seats are not included on the Essential plan.
Learn more about Lite seats
For customers who sign up and pay online, we accept all major credit cards. To pay via ACH or wire, please contact our sales team.
Please note: Intercom is billed in United States Dollars (USD) only.
Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. Right now, we can’t bill in any other currencies.
In addition to Seats and ‘Proactive Support Plus’, you only pay for what you use. Here’s a breakdown:
WhatsApp: WhatsApp is charged per ‘conversation’, with unit costs varying by volume. We have different pricing for inbound and outbound WhatsApp. Learn more about WhatsApp pricing
SMS: SMS is charged per the number of “SMS sent and/or received” with unit costs varying by volume. Prices also vary by region. Learn more about SMS pricing
Emails and Email Campaigns: Emails sent from the Inbox have no additional charge. Inbound emails from your customers and responses to those emails are included in your plan, with no additional charge. Email campaigns are charged per the number of ‘Bulk Emails Sent’, which are emails sent to more than one customer. Learn more about Email pricing
Fin Resolutions: Fin AI Agent usage is measured in ‘resolutions.’ This ensures that you only pay when Fin achieves the outcome you and your customers care about most – resolved conversations. Resolutions are counted if Fin provides an answer (AI Answer or Custom Answer) in a conversation and the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance. Learn more about Fin AI Agent pricing
Proactive Support Plus & Messages Sent: Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. The baseline monthly fee includes 3,000 Messages Sent every month (see below for how ‘Messages Sent’ is calculated). Any messages sent above 3,000 per month are at an additional cost and charged per ‘Message Sent.’ Learn more about Proactive Support Plus
The ‘Proactive Support Plus’ add-on is charged at a fixed monthly fee of $499. Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. This includes 3000 ‘Messages Sent’ every month. Any Messages Sent above 3000 per month are an additional cost and charged on the ‘Messages Sent’ metric. Learn more about Proactive Support Plus
Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products & features available in the Advanced plan as well as Proactive Support Plus. After the free trial period, simply add your credit card details to continue using Intercom.
If you’re interested in a free trial of the Expert plan, contact sales.
You can easily upgrade or downgrade between the Essential and Advanced plans, and add or remove the Proactive Support Plus add-on at any time. Customers on the Expert plan or on annual contracts need to contact us to make a change.
To add seats, simply head to ‘Settings’ > ‘Teammates’ to add or remove seats.
If you have the Advanced or Expert plan, you can also swap a teammate's full Seat for a free Lite Seat.To change your plan, simply head to ‘Billing’ > ‘Subscriptions’
‘Messages Sent’ is the metric that Intercom uses to calculate charges for certain message types within the Proactive Support Plus add-on. These message types are: product tours, surveys, in-app posts, mobile push, and mobile carousels.
‘Messages Sent’ is calculated by totaling all messages sent through product tours, surveys, in-app posts, mobile push, and mobile carousels during a billing month.
The baseline monthly fee for ‘Proactive Support Plus’ includes 3000 Messages Sent every month. Usage above this amount will be charged per unit (see additional usage question above).
For example: If you send 1000 product tours, 1000 surveys, and 2000 mobile push messages during a billing month, your ‘Messages Sent’ total for that billing month would be 4000. Since the first 3000 ‘Messages Sent’ are included each billing month, they are free. Only the additional 1000 Messages Sent’ would be billed as an additional charge.
Fin is the identity of Intercom’s AI agent that is integrated across the Intercom platform. Fin is Intercom’s AI Agent that automatically answers your customer’s questions in the messenger (and across other supported channels), as well as an AI copilot in the help desk that helps your team work faster and smarter with features like AI Summarize and AI Assist.
Fin AI features in the help desk are available based on your plan. Fin AI Agent is priced per resolution.
Intercom offers an Early Stage program for eligible startups. You can find more information and apply for this program on this page.
Intercom provides over 450+ apps and integrations, including Salesforce, Hubspot, and Jira