New Product Tours
Connect the dots from sign-up to success
Introduce customers to your product with guided experiences that drive adoption.
Already a customer? Get Product Tours.
Available as a paid add-on to any subscription
Drive onboarding and adoption
Help customers discover everything they need to know about your product with interactive tours.
Onboard customers to your product
Create interactive guides to walk new sign-ups through the steps to get started.
Spotlight new features
Boost feature adoption by highlighting what’s new in your product at the perfect time.
Erase customer pain points
Give customers proactive guidance that keeps them out of the support inbox.
“After implementing Product Tours we found that new users who took the tour activated at 4x our existing rate.”
Andy Allen
Co-founder and Director, Hike SEO
Code-free tour builder
It’s quick and easy to have a tour highlight elements of your product using our visual interface.
Error notifications
Know when there’s an issue with your tour so you can fix it right away.
Quick-start templates
Use pre-built templates as inspiration or as a place to get started.
“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution. Our support team is empowered to make changes and add new tours as our platform evolves.”
Seth Greenlaw
Community Manager, ViewPointCloud
Code-free and super simple
These polished, engaging tours won’t tie up your designers and engineers.
Powerful, flexible features
Everything you need to create delightful experiences and measure engagement.
Audience targeting
Target tours based on behavior, sessions, features used, and more.
Multipage tours
Create tours that span multiple pages in your app or on your website.
Click-to-advance
Have customers take action in your product to proceed to the next step.
Auto-scroll
Tours automatically scroll to the correct point on a page to display the next step.
Embeddable tours
Generate unique links to trigger tours from anywhere, including emails, your product, or help docs.
Insights
Get a high-level view of performance, like who receives tours and who completes them.
Goals | Coming soon
Measure the actions people take as a result of receiving your message.
Reporting | Coming soon
Gain insight into the performance of each step of your tour.
Product Tours gets 7x more customer engagement than email
Take tours for a spin
Product Tours works with all of Intercom
Here are a few ways Product Tours works effortlessly across our platform, unlocking new ways for you to enhance your customer experience.