Skip to content
Get started
Product Tours

Connect the dots from sign-up to success

Introduce customers to your product with guided experiences that drive adoption.

Already using Intercom? Sign in.

Hero image, Product Tours image

Drive onboarding and adoption

Help customers discover everything they need to know about your product with interactive tours.

  • Onboard users to your product image

    Onboard users to your product

    Create interactive guides to walk new sign-ups through the steps to get started.
  • Spotlight new features image

    Spotlight new features

    Boost feature adoption by highlighting what’s new in your product at the perfect time.
  • Erase customer pain points image

    Erase customer pain points

    Give customers proactive guidance that keeps them out of the support inbox.

Code-free and super simple

These polished, engaging tours won’t tie up your designers and engineers.

“Product Tours allowed us to save hundreds of development hours compared to a custom-built solution.”
Seth Greenlaw, Community Manager

Go cinematic

Stunning borderless video tours let you explain your product to customers like you’re right there with them.

Powerful, flexible features

Everything you need to create delightful experiences and measure engagement.

  • Code-free builder

  • Audience targeting

  • Templates

  • Multipage tours

  • Click-to-advance

  • Reporting

Statistics - 4x Hike, 7x claim, 10% Harvestr

  • 4x

    "New users who took the tour activated at 4x our current rate."

    Andy Allen, Co-founder and Director, Hike SEO

  • 7x

    Product Tours gets 7x more customer engagement than email.

    Data from beta customers

  • 10%

    “We’ve increased our activation rate by 10%."

    Valentin Huang, Co-founder and CEO, Harvestr

Product Tours works with all of Intercom