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The Intercom newsroom

Find out the latest about Intercom. Announcements, press coverage, brand assets, and company info—it’s all here.
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In the media

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More about Intercom

Here are some Intercom descriptions. Feel free to include them when writing about our business.

  • Short description

    Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy. Its platform is used to send over 600 million messages per month and enables interactions with over 800 million monthly active end users.

  • Full boilerplate

    Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy. It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalists, including Bessemer Venture Partners, Kleiner Perkins and Social Capital. 



  • 2011
    Year founded

    By four co-founders in Dublin, Ireland before moving headquarters to San Francisco

  • 800+
    Employees

    In departments like Product, Engineering, R&D, Marketing, Sales, Operations, Support, and more

  • 25k+
    Customers

    In 140+ countries, growing their online business from early stage to enterprise on our platform

  • 5
    Offices

    Located in Dublin, San Francisco, London, Chicago, and Sydney