Product: Resolve

Meet your team inbox for customer support

All the context you need to work together and support your customers—faster and smarter.

Watch the video
Know who you’re talking to
See who’s handling what
Move fast, stay personal

Work alongside one another, not across each other

Always be in-sync
with your team

Work together, move faster, and avoid surprises with real-time updates on the status of each customer conversation.

Know who you’re
talking to

When replying to a customer you can see their live profile, helping you know exactly who you’re talking to and provide accurate, timely responses.

Move fast,
stay personal

Reply to common queries in a flash with saved replies that are personalized for every customer.

Organize feedback
to identify trends

Group key customer conversations for instant reference at any time. See all your churn feedback, feature requests—anything.

Don’t leave your
customers hanging

Take your team inbox with you wherever you go and respond to customers from anywhere with Intercom for iOS and Android.

All the features your team inbox needs, none it doesn’t

Conversation Search

Quickly find any conversation you’ve ever had by keyword or tag.


Group related conversations or people with tags—search for them later.

Saved replies

Respond to common queries with canned, yet personalized replies.


Assign conversations to yourself or delegate them to others.

Live updates

See the actions your teammates are taking in the team inbox.

User profiles

Know who you’re talking to—their location, activity, and more all in real-time.

Bulk Inbox Actions

Close & assign multiple conversations at once.

Keyboard Shortcuts

Move around your team inbox at speed.


Talk to customers where they are—email or in-app.

See what our customers are saying

We love Intercom’s inbox! Our team can collaborate much faster now that all of our customer conversations, including history and contextual information, are in one place.

Hasan Yalçınkaya, Co-founder

Intercom’s inbox lets us see all our users’ data and quickly assign messages to the most appropriate person in the company.