Get more done faster with our AI-enhanced workspace
Maximize productivity with one central workspace that connects
your inbox, tickets, and help center.
The thing I noticed most about the inbox is the speed. In a test, we saw a 15% increase in the number of conversations handled.
Resolve 50% of customer questions. Instantly.
Fin, our breakthrough AI chatbot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.
Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.
Give customers the support they need, before they need it
Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy.
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Deliver conversational support where it works best for your customers
Our messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
MobileBring the messenger to your mobile app with powerful iOS and Android SDKs.
Omnichannel messagingSupport customers using their preferred channel—whether that’s email, SMS, social, or more.
PhoneCentralize your phone support with Intercom Phone.
SwitchReduce phone wait times by letting customers switch to messaging mid-call.
Intercom powers our customer communications, delivering conversions, customer engagement, and personalized support. The messenger is the heart of this strategy.
A single, powerful, easy-to-use platform
Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.
Behavioral dataCraft the best customer support experiences using a complete picture of past actions.
Custom ActionsPower bots and workflows with live customer data stored in other tools—no engineering resources required.
Apps and integrationsGet all your tools working as one—and add more to existing workflows—with 300+ apps.
APIs and webhooksConfigure Intercom to work best for you with our easy-to-use APIs and webhooks.
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.