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Help Desk

Get more done faster with our AI-enhanced workspace

Maximize productivity with one central workspace that connects
your inbox, tickets, and help center.

textDesigned for efficiency
  • Maximize productivity with the fastest shared inbox

    Maximize productivity with the fastest shared inbox

    Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
  • Better tickets for your team and your customers

    Better tickets for your team and your customers

    Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.
  • Help your customers help themselves

    Help your customers help themselves

    Connect your help center across the whole platform—so your customers can find the most accurate answers when and where they need them.
AI Chatbot

Resolve 50% of customer questions. Instantly.

Fin, our breakthrough AI chatbot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.

textDramatically reduce your support volume
textProvides safe, trustworthy answers
textSolve issues anywhere, any time, in any language (coming soon)
  • An AI chatbot you can trust

    An AI chatbot you can trust

    Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.
  • Seamless human handoff

    Seamless human handoff

    Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.
  • Connect it all with Workflows

    Connect it all with Workflows

    Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place.
Proactive Support

Give customers the support they need, before they need it

Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy.

textReduce inbound volume
textIncrease CSAT
textNo engineering resources needed
  • Product tours

    Product tours

    Keep new users inside your product—and out of your inbox—using automated, interactive onboarding.
  • Outbound messages

    Outbound messages

    Keep support volume low by letting customers know when issues arise with the largest selection of message types.
  • Series


    Create cohesive targeted message sequences across channels with a no-code visual builder.
Messenger and Omnichannel

Deliver conversational support where it works best for your customers

Our messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.

textDeliver support at the exact right moment
textGive your customers more flexibility and control over support channels
textA seamless, beautiful customer experience
  • Customizable messenger

    Customizable messenger

    It's your messenger—so have it match your brand with infinite design options.
  • Configurable experiences

    Configurable experiences

    Show and hide different content, features—even entire spaces—to create bespoke messenger experiences.
  • Mobile


    Bring the messenger to your mobile app with powerful iOS and Android SDKs.
  • Omnichannel messaging

    Omnichannel messaging

    Support customers using their preferred channel—whether that’s email, SMS, social, or more.
  • Phone


    Centralize your phone support with Intercom Phone.
  • Switch


    Reduce phone wait times by letting customers switch to messaging mid-call.

A single, powerful, easy-to-use platform

Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.

textMaximize team performance with actionable insights
textStop switching between tools and speed up workflows
textSee all your data in one place
  • Reporting


    Understand and improve the performance of your bots and team with flexible and customizable reports.
  • Customer data

    Customer data

    View, segment, and filter all your customer data—and model it however works best for your business.
  • Behavioral data

    Behavioral data

    Craft the best customer support experiences using a complete picture of past actions.
  • Custom Actions

    Custom Actions

    Power bots and workflows with live customer data stored in other tools—no engineering resources required.
  • Apps and integrations

    Apps and integrations

    Get all your tools working as one—and add more to existing workflows—with 300+ apps.
  • APIs and webhooks

    APIs and webhooks

    Configure Intercom to work best for you with our easy-to-use APIs and webhooks.