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Help Desk

Get more done faster with our AI-enhanced workspace

Maximize productivity with one central workspace that connects
your inbox, tickets, and help center.

Learn more about our help desk

AI-enhanced

Omnichannel

Designed for efficiency

Maximize productivity with the fastest shared inbox

Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.

Better tickets for your team and your customers

Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.

Help your customers help themselves

Connect your help center across the whole platform—so your customers can find the most accurate answers when and where they need them.

AI Chatbot

Resolve 50% of customer questions. Instantly.

Fin, our breakthrough AI chatbot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.

Learn more about Fin

Dramatically reduce your support volume

Provides safe, trustworthy answers

Solve issues anywhere, any time, in any language (coming soon)

An AI chatbot you can trust

Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

Seamless human handoff

Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.

Connect it all with Workflows

Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place.

Proactive Support

Give customers the support they need, before they need it

Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy.

Learn more about proactive support

Reduce inbound volume

Increase CSAT

No engineering resources needed

Product tours

Keep new users inside your product—and out of your inbox—using automated, interactive onboarding.

Outbound messages

Keep support volume low by letting customers know when issues arise with the largest selection of message types.

Series

Create cohesive targeted message sequences across channels with a no-code visual builder.

Messenger and Omnichannel

Deliver conversational support where it works best for your customers

Our messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.

Learn more about messenger and omnichannel

Deliver support at the exact right moment

Give your customers more flexibility and control over support channels

A seamless, beautiful customer experience

Customizable messenger

It's your messenger—so have it match your brand with infinite design options.

Configurable experiences

Show and hide different content, features—even entire spaces—to create bespoke messenger experiences.

Mobile

Bring the messenger to your mobile app with powerful iOS and Android SDKs.

Omnichannel messaging

Support customers using their preferred channel—whether that’s email, SMS, social, or more.

Phone

Centralize your phone support using our integrations (with more coming soon).

Switch

Reduce phone wait times by letting customers switch to messaging mid-call.

Platform

A single, powerful, easy-to-use platform

Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.

Learn more about the Intercom Platform

Maximize team performance with actionable insights

Stop switching between tools and speed up workflows

See all your data in one place

Reporting

Understand and improve the performance of your bots and team with flexible and customizable reports.

Customer data

View, segment, and filter all your customer data—and model it however works best for your business.

Behavioral data

Craft the best customer support experiences using a complete picture of past actions.

Custom Actions

Power bots and workflows with live customer data stored in other tools—no engineering resources required.

Apps and integrations

Get all your tools working as one—and add more to existing workflows—with 300+ apps.

APIs and webhooks

Configure Intercom to work best for you with our easy-to-use APIs and webhooks.