customer support operations Archives

Why you need a customer service operations team

Why you need a customer support operations team

Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.

Niamh O'Connor

Former Senior Editor, Intercom

Customer Service 11 min read

Balancing support efficiency with a great customer experience

Struggling to strike the right balance between support efficiency and customer satisfaction? Learn how to maintain a burnout-free workload, while still delivering a great customer experience.

Ryan Steinberg

Former Senior Manager, Customer Support Operations, Intercom