customer support operations Archives

Why you need a customer service operations team

Support 9 min read

Looking to boost your customers’ experience? A customer service operations team can help

Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.

Niamh O'Connor

Brand Editor, Intercom

Support 11 min read

Balancing support efficiency with a great customer experience

Struggling to strike the right balance between support efficiency and customer satisfaction? Learn how to maintain a burnout-free workload, while still delivering a great customer experience.

Ryan Steinberg

Former Senior Manager, Customer Support Operations, Intercom