
Raising the bar: Revealing the 3 customer service trends to act on in 2022
Discover the top three customer service trends from Klaus’s 2022 benchmark report. And see where to invest your time and resources.
Discover the top three customer service trends from Klaus’s 2022 benchmark report. And see where to invest your time and resources.
Scale by Intercom 7 min read
Support leaders are seeing higher customer expectations than ever before. Here are five ways you can meet them.
News & Updates 2 min read
Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’
Scale by Intercom 9 min read
What does quality support actually look like? We partnered with Klaus to survey hundreds of support leaders and get a deeper understanding of how they define, measure, and improve “quality”. Here’s what we learned.
Scale by Intercom 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.