![State of AI in Customer Service 2023](https://blog.intercomassets.com/blog/wp-content/uploads/2030/06/title_Template-10-1200x560.png)
Adapting to the AI revolution in CS: Discussing our 2023 AI report
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.