Discover the top three customer service trends from Klaus’s 2022 benchmark report. And see where to invest your time and resources.
Scale by Intercom 7 min read
Support leaders are seeing higher customer expectations than ever before. Here are five ways you can meet them.
News & Updates 2 min read
Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’
Scale by Intercom 9 min read
What does quality support actually look like? We partnered with Klaus to survey hundreds of support leaders and get a deeper understanding of how they define, measure, and improve “quality”. Here’s what we learned.
Scale by Intercom 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.