Intercom Home

  • Latest Articles
    • Featured in Latest Articles

      How can Spotify Wrapped help your team promote their successes?

      Support-ify Wrapped: How can support teams make their numbers pop?

      Niamh O'Connor

      Senior Editor, Intercom

      Niamh O'Connor
    • Editors picks

      • Time to switch: Your step-by-step guide to adopting a new customer service platform

      • Response Time: Vol. 19

      • Make every call count: The evolution of phone support

      • Introducing Intercom Phone: Calls and conversations all in one place

      • All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Service
    • Featured in Customer Service

      Braving busy holidays: Reduce customer service stress with automation and AI

      Leanne Harte

      Senior Customer Support Manager, Intercom

      Leanne Harte
    • Editors picks

      • Time to switch: Your step-by-step guide to adopting a new customer service platform

      • How are customer service metrics changing in the age of AI?

      • How AI is creating support roles, not taking them

      • To AI or not to AI? The support leader’s dilemma

      • Making tickets personal: How ticketing systems are evolving for next-gen support

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • AI & Automation
    • Featured in AI & Automation

      Understanding AI

      Understanding AI: How we taught computers natural language

      Cathal Horan

      Senior Machine Learning Engineer, Intercom

      Cathal Horan
    • Editors picks

      • All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

      • Intercom on Product: Product strategy in the age of AI

      • Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns

      • Learn how AI can unlock productivity, according to AI founder Andrew Louder

      • AI-powered UI (aka “Return of the Chat”)

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Engagement
    • Featured in Customer Engagement

      4 ways to personalize your marketing messaging and boost engagement

      4 ways to personalize your marketing messaging and boost engagement

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack for 2023

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • Emojis mean business: The characters transforming business messaging

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Angel investor Christoph Janz on finding the right opportunities in AI

      All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Shopify UX Director Elizabeth McGuane on why design should start with words

      • Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’

      • Intercom on Product: Product strategy in the age of AI

      • Unlocking customer value with data: How we developed the Customer Milestones Framework

      • AI-powered UI (aka “Return of the Chat”)

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Engineering
    • Featured in Engineering

      Understanding AI

      Understanding AI: How we taught computers natural language

      Cathal Horan

      Senior Machine Learning Engineer, Intercom

      Cathal Horan
    • Editors picks

      • Managing high availability at Intercom

      • How our infrastructure scales alongside our customers

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Intercom Phone launch post

      Introducing Intercom Phone: Calls and conversations all in one place

      Gus Aldaya

      Senior Product Marketing Manager, Intercom

      Gus Aldaya
    • Editors picks

      • Announcing ‘The State of AI in Customer Service: 2023 Report’

      • Everything you need to know about Fin, the breakthrough AI bot transforming customer service

      • AI trends that are giving support leaders a competitive advantage

      • Questions about our new AI chatbot, Fin? Here’s everything you need to know

      • Introducing Workflows – the mission control center for customer service automations

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Make every call count: the evolution of phone support

      Customer Service 30 min listen

      Make every call count: The evolution of phone support

    • Angel investor Christoph Janz on finding the right opportunities in AI

      AI & Automation 31 min watch

      All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

    • CS expert Jo Causon on reviving UK's customer satisfaction rates

      Customer Service 20 min watch

      Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

    • See all podcasts
Explore More
  • Books & Guides
  • Meet Fin
  • Product Principles
  • Intercom on Product

Follow us

  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window
  • About Intercom

edtech

Growth 34 min listen

The future of learning: Meet the edtech companies leading the way

The pandemic may have contributed to the meteoric rise of educational technology, but we’re still a long way from seeing its full potential. Can edtech companies rise to the challenge?

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Company
  • About
  • Customers
  • Careers
  • Press Resources
  • Contact Us
  • Terms
  • Privacy
Products
  • Outbound Messages
  • Team Inbox
  • Help Center Articles
Use Cases
  • Lead generation
  • Customer engagement
  • Customer support
Follow us
  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window

Back to top