Here at Intercom, we believe in shipping as quickly as possible. But you can’t just ship fast, you have to ship safe. Here are our tips for enabling product engineers to safely learn from the production environment.
Engineering 8 min read
When you’re part of a team, you adopt the goals, objectives, and priorities of that team. As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time.
Engineering 6 min read
There’s plenty of advice out there on writing a good incident report, but very little of it tells you how to facilitate that critical meeting to assess and discuss the report. We revisited our incident review process to make sure we were taking every opportunity to learn.
Engineering 15 min read
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.