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      Meet Intercom's new AI chatbot Fin

      Conversation starter: A chat about our groundbreaking new AI chatbot

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor
    • Editors picks

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • A personal touch: Intercom’s guide to CX personalization

      • The GPT effect: A new era of customer service

      • Response Time: Vol. 2

      • What is customer service and why is it important?

      • See all articles
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  • Customer Service
    • Featured in Customer Service

      Intercom AI bot

      Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Why you need a customer support operations team

      • The GPT effect: A new era of customer service

      • Supporting product launches: How to set up your customer service team for new announcements

      • Announcing Intercom’s new AI features

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  • Customer Engagement
    • Featured in Customer Engagement

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Intercom AI bot

      Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Meet Intercom's new AI chatbot Fin

      Customer Service 25 min watch

      Conversation starter: A chat about our groundbreaking new AI chatbot

    • The GPT effect: A new era of customer service

      Customer Service 60 min watch

      The GPT effect: A new era of customer service

    • Intercom on Product

      Customer Service 34 min watch

      Intercom on Product: Our manifesto for next-generation customer service

    • See all podcasts
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  • About Intercom

switch

Product & Design 26 min listen

Dialing it up: The evolution of phone support

The invention of the telephone revolutionized the way businesses interacted with their customers. In this special episode, we explore how phone support has evolved over the years.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
Intercom Switch blog header (1)

Customer Service 4 min read

Switch on the next generation of phone support

We’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging – and scale your support offering.

Tanner Elvidge

Senior Product Manager, Intercom

Tanner Elvidge
Built For You series of product announcements

News & Updates 2 min read

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Take a look at some of these cutting edge products we released in March including Intercom Surveys, Switch, and much more.

Ashley Dawson

Product Marketing Manager at Intercom

Ashley Dawson

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