Team performance Archives

Is your support team encountering these 5 challenges? It could be a workload management problem

As expectations grow and resources shrink, it’s easy for support teams’ workloads to become unwieldy, and often unmanageable. These workload management features can help.

Nadine Mansour

Staff Product Manager, Intercom

Engineering 8 min read

Building high-performing teams through continuous improvement

Thinking about how we build is as important as thinking deeply about what we build. We’ve developed the High-Performing Teams framework to continuously improve the way our R&D teams work.

Martin Pengelly-Phillips

Senior Engineering Manager