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Conversational Support Funnel

The Human Support layer: personal help where it matters most

Use our Business Messenger to provide high-quality, human support to customers with more complex issues—at much quicker resolution times than phone or email.
The Human Support layer: personal help where it matters most

More efficient human support

Since implementing Intercom, our response time has gone from 2 hours to under 2 minutes. Our CSAT score has risen to 95%—and continues to rise.

Darius Grigorjevas, Head of Customer Service

How Intercom helps with human support

Business Messenger

Our Business Messenger empowers your team to provide a positive, human support experience—and it's much faster than phone or email.

Team Inbox

With its intuitive UI, rich customer context, and powerful workflows that go beyond traditional ticketing (coming soon), our much-loved Team Inbox is a simple, highly efficient way to offer your customers fast, personalized support.

Reporting

Our reporting works right out of the box, helping you measure results easily and improve your conversational support.

Get inspired with the Conversational Support Funnel Starter Kit
Conversational Support Funnel Starter Kit

Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.

You'll get:

A powerful framework to automatically resolve simple issues, freeing you up for complex ones

An interactive worksheet to provide fast, personal support

Proven tips to improve customer relationships and team morale

Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.

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