With Intercom, GreenPal was able to consolidate their support channels into a single, unified platform. Having initially implemented the Intercom Messenger on their website, they quickly saw the valuable customer insights the platform provided. Over the past eight years, GreenPal has expanded their use of the platform, now using Intercom across their mobile apps to offer in-context support and gather feedback from their 300,000 customers. This enables them to champion continuous improvement across the business to meet their customers’ needs – as well as drive increased customer loyalty and retention.

With the Stripe integration, the team can pull payments-related data directly into the Intercom Inbox to have to hand when chatting with customers, providing helpful context and resulting in a better, more efficient support experience. Intercom gives the team a holistic picture of the entire customer journey, helping them to continue creating stand-out experiences by staying connected to their customers and deeply understanding their needs.