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Conversational Support

Les conversations sont l'avenir du support

Couplez Business Messenger à la plateforme Conversational Support Funnel pour offrir un support humain de qualité, réactif et en libre-service à votre échelle.

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  • Proactive

    Proactive

    Get ahead of known problems before customers reach out.

  • Selfserve

    Self-serve

    Answer repetitive questions automatically.

  • Human

    Human

    Quickly resolve complex issues one-on-one.

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The Proactive Support layer: help — before it's needed

By addressing known issues proactively, you can provide customers with a delightful experience that keeps them coming back. We're here to help with tools like Product Tours, Mobile Carousels, and Outbound Messages.

The Self-serve Support layer: a smarter way to scale

It's simple to resolve 33% of repetitive questions instantly with tools like Resolution Bot — or to further empower customers to self-serve with contextual articles.

The Human Support layer: personal help where it matters most

From an easy-to-use Inbox to a flexible Business Messenger, we’ve got all the tools you need to provide personalized, human support to more customers — in less time.

  • Darius Grigorjevas, Head of Customer Service at Hostinger
    Since implementing Intercom, our response time has gone from 2 hours to under 2 minutes. Our CSAT score has risen to 95% — and continues to rise.
    Darius Grigorjevas
    Head of Customer Service, Hostinger
  • Nick Sayers, VP of Customer Success at Biteable
    Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.
    Nick Sayers
    VP of Customer Success, Biteable

Traitez plus de tickets sans dépenser plus d'argent

Offrez des réponses plus rapides et réduisez les tâches manuelles grâce à notre extension de pointe pour l'automatisation du support :

  • Confiez les réponses les plus courantes à notre Resolution Bot

  • Mesurez et optimisez les performances des bots grâce à nos rapports sur le taux de résolution

  • Intégrez des applications comme Shopify et Stripe à vos bots pour une expérience client de qualité

Learn more about how the Conversational Support Funnel can work for your team