Skip to content

Support. Like you’ve never seen it before.

Meet Fin The world’s most advanced AI-powered chatbot.Learn more
  • Starter

    Perfect for small teams or for using Fin alongside your current support platform.

    Starting from
    $74 / month
    Includes 2 seats and 1,000 People reached. $19 per additional seat.
    Key Features
    • Fin AI for customer service *
    • Intercom Messenger
    • Shared Inbox
    • Tickets
    • Help Center
    • AI assist
    • Basic chatbots and automations
    • Macros
    • Analytics and reporting
  • Pro

    Scale the personalized support your customers love as your business matures.

    Includes 5 seats.
    $79 per additional seat.
    Starter key features, plus:
    • Custom Answers for Fin **
    • Multiple Inboxes
    • Assignment rules
    • Ticketing system
    • Workflows for advanced automations *
    • AI summarize
    • Multilingual Help Center
    • Advanced analytics and reporting
    • Unbranded Messenger
    • Phone deflection to Messenger **
    • Security and permissions
  • Premium

    Maximize your power, speed, and flexibility to support your customers and team.

    Talk to sales to learn more
    about how Intercom can fit
    your enterprise needs.
    Pro key features, plus:
    • Service Level Agreements (SLAs)
    • Workload management
    • Custom analytics and reporting
    • Real-time dashboard
    • Team-level office hours
    • Salesforce Sandbox
* Usage charges may apply
** Available with add-on

See why over 25,000 companies choose Intercom to grow their business

Frequently Asked Questions
  • When you start your trial you’ll have access to all features on the Starter plan. Just select the Support Starter plan and any add-ons you need, then enter your credit card details to start your free 14 day trial. If you want to trial a specific plan, simply contact us. After your free trial ends, your subscription will begin automatically to prevent any interruption to your service. But if you cancel in the first 14 days you won't be charged.

  • We accept all major credit cards, ACH, checks, and wire transfer payments.

  • Fin usage is measured in Resolutions. This ensures that you only pay when Fin does what you care about most; resolving a customer’s question.

    What is an AI Resolution? When following the last AI Answer in a conversation, the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance.

    Learn more about Fin pricing

  • Seats give teammates access to different Support tools in Intercom. Each teammate that uses Intercom will need at least one seat.

  • The number of unique people you’ve reached this past month using Outbound messaging.

    People Reached means you only pay for the value you get from Intercom. The ‘people reached’ are the individual users who in the last 30 days received at least one Outbound message from you.

  • Intercom will automatically bill you for your overages. As long as you pay for your overages on time, we will not stop your campaigns or pause your account.