Get ahead of known problems before customers reach out.
Answer repetitive questions automatically.
Quickly resolve complex issues one-on-one.
Colocando o funil de suporte para trabalhar para você
The Proactive Support layer: help — before it's needed
By addressing known issues proactively, you can provide customers with a delightful experience that keeps them coming back. We're here to help with tools like Product Tours, Mobile Carousels, and Outbound Messages.
The Self-serve Support layer: a smarter way to scale
It's simple to resolve 33% of repetitive questions instantly with tools like Resolution Bot — or to further empower customers to self-serve with contextual articles.
The Human Support layer: personal help where it matters most
From an easy-to-use Inbox to a flexible Business Messenger, we’ve got all the tools you need to provide personalized, human support to more customers — in less time.
- “Since implementing Intercom, our response time has gone from 2 hours to under 2 minutes. Our CSAT score has risen to 95% — and continues to rise.”Darius GrigorjevasHead of Customer Service, Hostinger
- “Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”Nick SayersVP of Customer Success, Biteable
Learn more about how the Conversational Support Funnel can work for your team