O futuro do suporte é conversacional
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Proactive
Get ahead of known problems before customers reach out.
Self-serve
Answer repetitive questions automatically.
Human
Quickly resolve complex issues one-on-one.
Colocando o funil de suporte para trabalhar para você
The Proactive Support layer: help — before it's needed
By addressing known issues proactively, you can provide customers with a delightful experience that keeps them coming back. We're here to help with tools like Product Tours, Mobile Carousels, and Outbound Messages.
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The Self-serve Support layer: a smarter way to scale
It's simple to resolve 33% of repetitive questions instantly with tools like Resolution Bot — or to further empower customers to self-serve with contextual articles.
The Human Support layer: personal help where it matters most
From an easy-to-use Inbox to a flexible Business Messenger, we’ve got all the tools you need to provide personalized, human support to more customers — in less time.
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“Since implementing Intercom, our response time has gone from 2 hours to under 2 minutes. Our CSAT score has risen to 95% — and continues to rise.”
Darius GrigorjevasHead of Customer Service, Hostinger
“Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”
Nick SayersVP of Customer Success, Biteable
Geração de leads
Qualifique mais leads automaticamente e feche mais negócios 24 horas por dia com chatbots e chat ao vivo.
Engajamento de clientes
Ative e retenha clientes com mensagens direcionadas e Product Tours interativos para que eles aproveitem ao máximo o seu produto.
Learn more about how the Conversational Support Funnel can work for your team