Skip to content

5 Trends Transforming E‑commerce Support

See how e-commerce is adapting to deliver more efficient, personal support.

5 Trends Transforming E-commerce Support
Customer support is evolving. Discover five transformative trends and how to capitalize on them.
Customer support is evolving. Discover five transformative trends and how to capitalize on them.

E-commerce is growing faster than ever. That means more customers—but also more customer support questions.


In this report, see how teams are adapting with conversational, messenger-based support.


You’ll discover:


  • 5 trends transforming support—and how to take advantage of them.

  • Proven tips to supercharge your efficiency and empathy.

  • A powerful framework to automatically resolve simple issues, freeing you for the complex ones.


Related resources

Explore more
Article
CX vs. efficiency – why support leaders shouldn’t have to choose
Too often, support leaders are forced to choose between customer experience and efficiency. Here's why you shouldn't choose – and what you can do instead.
Read article
Customer story
How Living Spaces uses Intercom
When shopping online, customers expect the same personal experience they’re used to receiving in stores. In order to meet – and exceed – these growing expectations, the Living Spaces team uses Intercom across their marketing, sales, and support.
Read story