No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Latest posts by Sharon Moorhouse
Support 4 min read
Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong….
Support 6 min read
Building a successful product means getting good at saying no. But exactly how do you say it? When you’re on…