Latest posts by Sharon Moorhouse
Building a successful product means saying no. But exactly how do you say it? When you’re on the front lines talking to customers, delivering that news successfully is imperative. As a member…
Support 14 min watch
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Support 4 min read
Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong….