Sharon Moorhouse, Project Manager at Shopify

5 lessons learned from growing a support team

No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.

Sharon Moorhouse

Project Manager, UX Ops at Shopify

Support 4 min read

Dear customer support. You don’t need that technical degree.

Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong….

Sharon Moorhouse

Project Manager, UX Ops at Shopify

Support 6 min read

How do you say no to customers?

Building a successful product means getting good at saying no. But exactly how do you say it? When you’re on…

Sharon Moorhouse

Project Manager, UX Ops at Shopify