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Latest posts by Sharon Moorhouse

Support 6 min read

How do you say no to customers?

Building a successful product means saying no. But exactly how do you say it? When you’re on the front lines talking to customers, delivering that news successfully is imperative. As a member…

Support 14 min watch

No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.