Support 14 min watch 5 lessons learned from growing a support team No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product. Sharon Moorhouse Customer Support Lead, Intercom
Support 4 min read Dear customer support. You don’t need that technical degree. Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong…. Sharon Moorhouse Customer Support Lead, Intercom
Support 6 min read How do you say no to customers? Building a successful product means getting good at saying no. But exactly how do you say it? When you’re on… Sharon Moorhouse Customer Support Lead, Intercom