We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce, about burning topics in the CS space, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and more.
Customer Service 24 min watch
Amplitude’s VP of Global Customer Success Jenna Elliott discusses the intricacies of driving customer success in today’s world – and what the roadmap for businesses aiming to thrive in this era looks like.
AI & Automation 30 min listen
What does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come? Listen to a panel of industry experts to find out.
Customer Service 22 min read
In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.
AI & Automation 49 min watch
HubSpot’s Director of Customer Support for EMEA Noel O’Reilly on how AI and automation are affecting customer service today and HubSpot’s AI strategy for years to come.
AI & Automation 25 min watch
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.
AI & Automation 9 min read
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
