call center Archives

Peak Support’s Hannah Steiman on why you should care about leadership enablement

Customer Service 17 min watch

Training the next generation of support leaders with Peak Support’s Hannah Steiman

Peak Support’s Hannah Steiman chats about leadership enablement and why it’s key for support teams in high-growth companies.

Liam Geraghty

Audio Content Producer, Intercom

Growth 2 min read

What is hold time?

Hold time is the total amount of time a caller is placed on hold during a customer support exchange via phone.

Davin O'Dwyer

Senior Managing Editor, Intercom

Growth 2 min read

What is a call center?

Find out how call centers work, how technology helps them operate efficiently, and how they contribute to customer service and the customer experience.

Nessa Morrissey

Content Marketing Manager, Intercom