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    • Featured in Latest Articles

      AI Glossary

      Glossary of AI terms: Understanding GPT, neural networks, and more

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • What will the future of customer service look like? We asked 400 CS professionals to find out

      • Intercom on Product: The AI revolution and the future of customer service

      • Response Time: Vol. 7

      • Building AI that works: How to navigate the AI frontier as a product leader

      • Adding AI to your support team can be daunting. Our advice? You’ve got this

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  • Customer Service
    • Featured in Customer Service

      "What will the future of CS look like? We asked 400 CS professionals to find out" blog hero image

      What will the future of customer service look like? We asked 400 CS professionals to find out

      Beth McEntee

      Senior Editor, Intercom

      Beth McEntee
    • Editors picks

      • Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

      • Adding AI to your support team can be daunting. Our advice? You’ve got this

      • AI trends that are giving support leaders a competitive advantage

      • Get ready for AI bots by optimizing your knowledge base

      • How AI will change the nature of customer service work

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  • Customer Engagement
    • Featured in Customer Engagement

      Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Emojis mean business: The characters transforming business messaging

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

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  • Product & Design
    • Featured in Product & Design

      Hello, Fin: Riding the wave of building product in the age of AI

      Building AI that works: How to navigate the AI frontier as a product leader

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Intercom on Product: How ChatGPT changed everything

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

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  • News & Updates
    • Featured in News & Updates

      Workflow launch blog hero image (1)

      Introducing Workflows – the mission control center for customer service automations

      Rati Zvirawa

      Senior Group Product Manager, Intercom

      Rati Zvirawa

      Nick Smith

      Senior Product Manager, Intercom

      Nick Smith
    • Editors picks

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Intercom on Product Episode 20 – Paul Adams Des Traynor

      Product & Design 30 min watch

      Intercom on Product: The AI revolution and the future of customer service

    • Hello, Fin: Riding the wave of building product in the age of AI

      Product & Design 45 min watch

      Building AI that works: How to navigate the AI frontier as a product leader

    • A team of researchers studied how AI could assist support agents. This is what they found.

      News & Updates 10 min listen

      Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

    • See all podcasts
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  • About Intercom

conversion rate

What is a conversion rate?

Growth 3 min read

Conversion rate is the percentage of customers who perform a desired action, such as engaging with an advertisement or making a purchase

Nessa Morrissey

Content Marketing Manager, Intercom

Nessa Morrissey

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