What is a service desk?
Growth
2 min read
A service desk is typically the main point of contact between users and service providers. Service desk software helps teams execute on this offering.
help desk
Growth 2 min read
What is a help desk?
Explore the differences between a help desk and a service desk, and see how both provide customer service for internal and external customers.
Customer Service 13 min read
Help desk metrics: Elevate your customer support with the right insights
Measuring the right metrics adds context to your support operations, allowing you to effectively adjust your customer support strategy. Here are the metrics to keep an eye on.
